Does anyone know the number for City Link Oxford, which is actually in Didcot (01235)?


Quote:

Unit 2B, Didcot Park Churchward Southmead Industrial Estate Didcot Oxon OX11 7HB When calling from a landline, our systems recognise your location and route your call accordingly to your closest branch. Please be aware when calling from a mobile, this service is not available and your call will be dealt with centrally. Tel: 08700 007 007

I love the way on their website they keep saying things such as:


Quote:

Wherever possible please use a landline when dialing the above number. This will ensure that your call is recognised and correctly routed to your local Customer Services Team.

Perhaps if they would give the numbers for the local branches instead of the rip-off number, people could dial the correct branch directly and it wouldn't be a problem!

It also says:


Quote:

Due to a technical issue the 'contact us' email facility on the website is currently unavailable. All emails that have been sent to us will be answered as soon as the service is restored. However, if your enquiry is urgent please call Customer Relations on 01276 606200.

The 08700 007007 number called "Customer Services" on the same page. Does anyone know if 01276 606200 is the direct equivalent of that? In the database, it's given as the alternative for the Richmond/Kew delivery area. Is it actually the number that would go through to the correct local branch?

It is unlikely the 01 number will redirect to the local branch, as the "call routing" facility is probably set up on the 0870 number (to avoid City Link having to pay the redirection costs).

I think it's probably where you end up if you call the 0870 number from a mobile, though! I might try that, prefixing it with 141 and telling them I'm using my mobile.

Worth a try. They might be able to transfer you to your local branch, or provide the local number if you tell them your mobile keeps directing you there.

When I arrived home and found the City Link card, it gave a different number, 0870 704 9672, to rearrange delivery from the "Oxford" depot. I searched the database for this, and found:

01908 280280      Milton Keynes
Fax: 01908 280100
Covers various depots - (Cambridge) 0870 7049683 (Kettering) 0870 7049650 (Didcot) 0870 7049672

01908 280266       Didcot depot - Collections

However, the second number just held me in a queue with music for 15 minutes, at which point I gave up. The first said their hours are until 7pm. Unfortunately, it was just after 7 as I'd wasted 15 minutes in a queue. On the card, it says they close at 8pm in Didcot.

I then tried 01276 606200, and it said office hours are until 5:30pm, so that's clearly not the same number as for contacting the depot.

Finally, I bit the bullet and dialled the 0870 number on the card as I had to call before 8pm to prevent them trying to re-deliver on the wrong day, and returning the goods to the sender. This led me to an automated system with very slow instructions. By interrupting the voice at times, I managed to keep the call to just under 2 minutes, so only 10p wasted. Anyway, the numbers in the database are clearly not direct alternatives to the 0870 number. 01908 280280 may be a number that can be used, but it needs a note to say it's only open until 7pm at the very least. It probably also needs re-verificaiton that it's a number people in Didcot can use to arrange collection of their parcels, rather than simply verifying that it's a City Link number.

01276 606200 is for

City Link Ltd
Riverbank
Meadows Business Park
Blackwater
Surrey
GU17 9AB

sherbert wrote on Sep 23^rd, 2008 at 6:26pm:

01276 606200 is for City Link Ltd Riverbank Meadows Business Park Blackwater Surrey GU17 9AB

Well, we know that, as stated above - it's their "customer relations" number. We now know that it's not the same as the "customer services team" you need to speak to about arranging a re-delivery or collection.

Despite having rearranged a delivery for later in the week, they decided to try again today. So I phoned during office hours to make sure they really will try a third time on the date I requested.

I was able to get through almost immediately on 01908 280280 and my query relating to Didcot was dealt with without being questioned. He did ask which depot it corresponded to, but didn't comment on the answer.

It seems to be City Link's operations are quite centralised anyway. I don't think callers normally speak to someone actually at the local depot, it's either automated, or a central office.