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https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi Main Forum >> Call Providers >> Phones 4 U https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1226149860 Message started by Big Penny on Nov 8^th, 2008 at 1:11pm

Title: Phones 4 U
Post by Big Penny on Nov 8^th, 2008 at 1:11pm

Hi all,
I am wondering if anybody else has had a similar experience to my wife.

In August she received a call from Phones 4 U, asking her if she would like to upgrade our sons phone. As it was due to run out, and we were packing to go on holiday she said yes.

About a month later she received a bill for a new contract, (not an upgrade) she now has two bills running in tandem.

For their part, Orange have sorted out their "bit", but she can get no joy from Phones 4 You.
My wife is now at her wits end, does anybody have any suggestions?

BTW, the guy who sold her the new contract has gone on the "missing list"

Title: Re: Phones 4 U
Post by Big Penny on Nov 9^th, 2008 at 12:26pm

Hi all,
I wrote yesterday out of frustration, as my wife was on the 'phone to Phones 4U YET AGAIN!

Anyway,the upshot was, Phones 4U are paying back the latest bill of over £42.00, and they say the contract will be cancelled.
As this has all been done before, we shall see, and I wiil let you know the outcome.

Title: Re: Phones 4 U
Post by Dave on Nov 10^th, 2008 at 12:42pm

You might be interested in this recent investigation by Ofcom into Phones 4U:

http://www.ofcom.org.uk/bulletins/comp_bull_index/comp_bull_ccases/closed_all/cw_985/

Title: Re: Phones 4 U
Post by Big Penny on Nov 12^th, 2008 at 8:28pm

Dave,thanks very much for that.It makes for interesting reading.

I shall keep it for future reference!