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https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi Main Forum >> Geographical Requests >> Dartford Council - Public Nuisances, out of hours https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1231039952 Message started by hec on Jan 4^th, 2009 at 3:32am

Title: Dartford Council - Public Nuisances, out of hours
Post by hec on Jan 4^th, 2009 at 3:32am

* Who is the company?
Dartford Borough Council
* What is the nature of your call? Customer services, complaints, new business etc.
Public Nuisances (out of hours) 08456 341 212
* Where is the company based? A full address is always useful.
Dartford Borough Council
Civic Centre,
Home Gardens,
Dartford,
Kent, DA1 1DR
* Why do you want to contact them?
Report antisocial behaviour out of hours

Very cheeky how they slap on a 0845 for the out of hours line while using geo for normal...

Title: Re: Dartford Council - Public Nuisances, out of ho
Post by Dave on Jan 4^th, 2009 at 1:02pm

Could this be an outsourced service or maybe even diverted to a mobile phone?

Title: Re: Dartford Council - Public Nuisances, out of ho
Post by jgxenite on Jan 4^th, 2009 at 1:55pm

Indeed - what does the geographic number give if you call it "out of hours"?

Title: Re: Dartford Council - Public Nuisances, out of ho
Post by Dave on Jan 4^th, 2009 at 2:06pm

Raise the issue with the council by emailing customer.services@dartford.gov.uk or ringing them. Ask them what the alternative is. See if you can ascertain whether it does go through to a mobile or a third party. If it's for emergencies, then there's the question of how many calls it gets. If it is a few, then I cannot see why they cannot divert it and stand to the cost.

If they won't abandon it, then contact your own councillors and see if there is anything they can do. You might be able to convince them that the best course of action is to divert 01322 343434 to the out of hours phone or provide another 01322 number specifically for out of hours which is diverted out of hours.