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Main Forum >> Call Providers >> BT's rolling 12/18 month contracts https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1236093964 Message started by bbb_uk on Mar 3rd, 2009 at 3:26pm |
Title: BT's rolling 12/18 month contracts Post by bbb_uk on Mar 3rd, 2009 at 3:26pm
TalkTalk are now having a go at BT for their unfair rolling contracts.
Quote from The Register:- Quote:
Funny that I complained to Ofcom over this and BT's 1 year minimum term for customers who choose to reconnect back to BT having moved their line rental to another provider and then want to connect back to BT. I'm sure it comes as no surprise that when I mentioned all this, I was fobbed off saying that BT appear to be acting within Ofcom regulations (inc their new ones). Now suddenly a stakeholder such as TalkTalk have complained to Ofcom and now Ofcom will open an enforcement programme and look into it! Honestly I dont see the point of complaining to Ofcom anymore because they dont appear to care! |
Title: Re: BT's rolling 12/18 month contracts Post by bbb_uk on Sep 13th, 2011 at 7:22pm
Ofcom today announced that from end of this year, new rolling contracts will not be allowed.
Whilst it's not perfect in that it only applies to new contracts, its still a step in the right direction. It's a shame that when I first complained about this that I was told there's nothing that can be done. Anyhow, at least its one small step (of many) in the right direction of the ordinary consumer for a change. |
Title: Re: BT's rolling 12/18 month contracts Post by Dave on Sep 13th, 2011 at 7:58pm bbb_uk wrote on Sep 13th, 2011 at 7:22pm:
I expect that any new rules such as this that come in have to give the telcos a period of transition. Their business plans obviously include these rollover contracts, so they will need to adjust. bbb_uk wrote on Sep 13th, 2011 at 7:22pm:
Clearly changes cannot be made on a whim but must be considered, including what any adverse effects might be. |
Title: Re: BT's rolling 12/18 month contracts Post by bbb_uk on Sep 13th, 2011 at 8:38pm Dave wrote on Sep 13th, 2011 at 7:58pm:
As for the effects this may cause then in reality there shouldn't be any because long 12/18 month contracts are still allowed, it's just the 'rolling' from old contract to a new one and only getting a letter to remind you isn't allowed. A letter that may have gotten lost or anything. BT can still offer their customers deals for signing upto contracts. IMHO, rolling contracts are only devised in the hope that consumers forget (assuming they do actually get informed). |
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