Looking for a free or standard rate number for PaySafeCard customer services who are an online payment company The only number they supply is 0845 02 13 059, although they do supply free 'live support' via the new betweeen 3pm and 9pm. The company is based in london, uk :o  

A search reveals that the website (which you neglected to mention ::)) is http://www.paysafecard.com/uk/

The terms and conditions page gives the registered address as:

Prepaid Services Company Limited
International House
1-6 Yarmouth Place
Mayfair
London
W1J 7BU

Company number: 05761861


A search for prepaid services company reveals that its website address is http://www.prepaidservicescompany.com/

Its contact page gives telephone number 020 7326 7089 and fax number 020 7629 8410 along with the above address.


Please report how you get on as it will help us help others with the same request. Also, provide basic information you have in your possession such as the website address; members who help on here like myself should not have to do the basic spadework.

Thanks for the reply and apologies for overlooking the more basic info - i'm a newbie here ::)

Both the numbers you supplied are for fax, however the paysafe website does in fact provide a contact number (corporate?) but this is incorrectly listed on the site as 0203 326 7041 and does not work. I transposed the first number 3 to a 7 (for central London code) which also does not work. >:(

As mentioned earlier their customer services provide a free live help service via their site between 3 and 9 who i'll harass over an issue.
;)

RedGrape wrote on Oct 1^st, 2009 at 6:13pm:

Both the numbers you supplied are for fax, however the paysafe website does in fact provide a contact number (corporate?) but this is incorrectly listed on the site as 0203 326 7041 and does not work. I transposed the first number 3 to a 7 (for central London code) which also does not work. >:(

This number, 020 7326 7041, which is not recognised is very similar to the one I found above. I tried 020 7326 7088 and it was answered by a voicemail system which requests a mailbox (extension) number. I entered 7087 and it allowed me to leave a message on that extension. So this suggests that the 020 7326 7089 number is part of a pretty large office.



RedGrape wrote on Oct 1^st, 2009 at 6:13pm:

As mentioned earlier their customer services provide a free live help service via their site between 3 and 9 who i'll harass over an issue. ;)

It strikes me as odd that the opening times for this service are from mid to late morning to mid evening rather than being centred around the working day in the UK.

I called the 0845 number a few of times and there was a delay of about 8 seconds before it started to ring with the type of ringing tone we have in the UK. The answerphone message is read by what sounds like an American man, although sometimes the 0845 number is answered by a foreign, possibly German, voice.

The Paysafe Card website shows that it has operations across Europe. Whois paysafecard.com (that's a look-up of registration information for this internet address) leads to Austria:

paysafecard.com Wertkarten AG
Registrant Street: Schoenngasse 15-17
Registrant City: Wien
Registrant State/Province:
Registrant Postal Code: 1020
Registrant Country: AT
Registrant Phone: 43.172083800

I tried +43 1 7208 3800 through to +43 1 7208 3809 and they are all answered by recordings identifying them as "Paysafe", although it is in the local language. The ringing tone is different to the UK, so I think we can say that the 0845 number does not go straight through to Austria.


With the opening hours being late, with respect to the UK working day, perhaps the helpline and online support facilities are hosted to the west of the UK, probably in the US or America somewhere.  :-/

Here are some working details:
https://www.paysafecard.com/en-gb/help/contact-options/
UK Tel: 0800 051 7162
UK Fax: 0207 629 8410
UK Email: info.uk@paysafecard.com

Austria Tel: 0043 172 0838011
Austria Fax:0043 120 838012
Austia Email: info@paysafecard.com

Financial Conduct Authority Register:
https://register.fca.org.uk/
FCA Ref: UK Division: 900021
FCA Ref: Austrian Parent Company: 900097

Companies House
https://beta.companieshouse.gov.uk/company/05761861
PREPAID SERVICES COMPANY LIMITED
Company number 05761861
Registered Address: Floor 27, 25 Canada Square Canary Wharf London E145LQ UNITED KINGDOM

On 7 January 2016 at 15:49, Custom Service <info@paysafecard.com> wrote:
Dear Mr. Ivanov,

Thank you for your enquiry.

To complete the cancellation of your my paysafecard account, we require a signed letter of cancellation, including your contact details and customer number. Please send this by e-mail to info.uk@paysafecard.com or by post to:

paysafecard.com Wertkarten GmbH
Am Euro Platz 2
1120 Vienna
Austria

Best regards,

Your paysafecard team

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Prepaid Services Company Limited
Floor 27, 25 Canada Square
Canary Wharf
London E14 5LQ, United Kingdom
Managing directors:   Udo Müller, Georg von Brevern
Commercial register: 5761861, Commercial court: London

Copyright © Paysafe Group Plc. All rights reserved. Prepaid Services Company Limited is authorised by the Financial Conduct Authority (FCA) in the United Kingdom under the UK Electronic Money Regulations 2011 for the issuing of electronic money and payment instruments (FRN: 900021). paysafecard is a registered trademark of paysafecard.com Wertkarten GmbH.