Does anyone have a workable number for the claims department of WARRANTYWISE in Burnley.

The alternative number given on the SAYNO site appears to be a fax line ,judging by the noises.

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~ Edited by Dave: Thread title amended

According to their web site there is this number 0800 169 7880

gerryambler wrote on Nov 2^nd, 2009 at 2:04pm:

The alternative number given on the SAYNO site appears to be a fax line ,judging by the noises.

Alternative to what?  ::)

I'd like to update the entry, so please post what you have been given.

Thanks Sherbert; unfortunately I specifically asked for a number for their Claims Dept. The 0800 number is their Sales Dept. Their literature and their website quotes the 0845 number for the claims dept., for which I was trying to find a NG number.

Dave, I [mistakenly] thought that when I said 'the alternative number', it was obvious that I was talking about the number given on the SAYNO site  -- 01282 4411106  --  which as I said, appears to be  FAX LINE.

How about this number given on the FSA register?:

http://www.fsa.gov.uk/register/firmBasicDetails.do;jsessionid=3b4737b4b2004f2baa4e99e2f4a2e614.s6fNml1Ka34InBbv-ArJrwTPoNCNa30Ocybtah0IaNuIahiIb3yIaNfwmxiInxiOahmLc3aTc2SHc30Ka2aToi5hch0Na2TSn7bvq70KagTAqQ4InQXQ-BjF8NaPbx4Oc2bMnkrDqRfzqwbMnkrDqRfzqwbynknvrkLOlQzNp65In0__?sid=125421

Tel: 01282 779 086
Fax: 01282 778 368

Thanks Dave, but I'm afraid this number does not get me the Claims Dept.  It goes to their Sales Dept. who claim not to be able to put me through [because they are in another department  --doh!]; all they do is to quote me the 0845 2932570 number  --  which is very one I'm trying to find an alternative [NG] number for.

P.S. Does the company (s) get a rake-off for this type of number  --  in the same way that I understand they do for the 0870 etc. numbers ??
I appreciate that the companies are offering 'local-number call rates' but I [like many others, I suspect] pay for an all-in telephone package that excludes NG numbers. And, yes I know that it is our telephone service providers that we should be getting at [but wouldn't this make the SAYNO.. site redundant?].

gerryambler wrote on Nov 3^rd, 2009 at 9:28am:

Thanks Dave, but I'm afraid this number does not get me the Claims Dept.  It goes to their Sales Dept. who claim not to be able to put me through [because they are in another department  --doh!]; all they do is to quote me the 0845 2932570 number  --  which is very one I'm trying to find an alternative [NG] number for.

Thanks for that. I've listed the 01282 779086 number in the database as an alternative for 0800 169 7880 with a note to say that it is for sales only. These two numbers are answered identically as I've just tried them.

Let's look at what we have:

01282 779086 Sales voice
01282 778368 Sales fax
01282 772125 Claims fax

I'm looking for a common prefix and there isn't one. It looks like the numbers into this office have nothing in common and therefore at present there is little hope of working out what the 01282 claims number is.

The building they're in looks to be quite large and the way that there is a large Warranty Wise sign on the front suggests that they are the only occupier:
http://www.warrantywise.co.uk/images/about_us.jpg



gerryambler wrote on Nov 3^rd, 2009 at 9:28am:

P.S. Does the company (s) get a rake-off for this type of number  --  in the same way that I understand they do for the 0870 etc. numbers ??

The rules for 0870 numbers changed on 1 August. The subsidy (premium) on 0870 calls has now been removed. Some providers like BT have responded by bringing 0870 call rates inline with 01/02/03 ones. Some like Virgin Media and the mobile companies have decided not to pass on savings to their customers.

The use of any type of revenue sharing number benefits the user, whether they receive revenue directly or not.



gerryambler wrote on Nov 3^rd, 2009 at 9:28am:

I appreciate that the companies are offering 'local-number call rates' but I [like many others, I suspect] pay for an all-in telephone package that excludes NG numbers. And, yes I know that it is our telephone service providers that we should be getting at [but wouldn't this make the SAYNO.. site redundant?].

The cost of calls to 0844/0845 numbers is not the fault of the telephone companies we make our calls with. They are only retailing the calls. It is the call recipient's telephone provider that is charging our (i.e. the caller's) telephone provider more. The amount they charge is down to the number prefix chosen by their customer, the company we are calling.

Including revenue sharing numbers in packages or lowering their retail call rate does nothing to alleviate the problem. The telephone companies we make our calls with still incur the higher charges, and therefore pass them on to consumers in general.

I'm trying to find out more information about this company. Who are the management?

This thread has a message from Lawrence Whittaker at Warranty Wise:

http://forums.mg-rover.org/archive/index.php/t-201288.html

He gives his e-mail address as lawrence@warrantywise.co.uk . I have come across a few other Warranty Wise e-mail addresses posted on the internet and they are all firstname only, like this. That suggests that there's only one person by each name and therefore that it's only a small company.

Send Lawrence an e-mail and ask him for a 01/02 number for claims. If you get one, let us know on here and I will add it to the database for others to use.

Dave wrote on Nov 3^rd, 2009 at 10:17pm:

Let's look at what we have: 01282 779086 Sales voice 01282 778368 Sales fax 01282 772125 Claims fax

I used to deal with a company that had some weird phone system that worked great for voice users, but any time they wanted a fax line, they just got BT to stick in another single line .. they ended up with dozens of the things! Ditto back when ISDN was the in-thing for internet access, we'd often find companies with Business Highway lines and using one of the analogue ports for the fax.  So, yes, finding lots of obviously random numbers is disheartening, but if most are fax, don't take it as gospel that there isn't going to be a DDI range for the voice calls.   It looks like a fairly new building, so hopefully they'll have a decent phone system in place, which would encourage a DDI based system, and not just an old analogue "six lines on one number" system!

Hi There

My name is Lawrence Whittaker, partner of Warrantywise. I have noticed that you have been discussing 0845 numbers and the such so I thought I would lend a hand and explain what the situation is with our Used Car Warranty Claims Department.

The 0845 number that we use for our claims line is 0845 293 2570 and it is a local rate number and shouldn't cost you more than if you are making a local rate call. However, if you want to call us on your mobile phone, this number will cost you pence per minute and you will need to ring our landline number - should you want the call to use up your free minutes or whatever. We do have a landline for both our sales and claims department, the number for the landline sales line is 01282 779 086 and landline claims is 01282 776 731. We do note receive a "kick back" from any of our phone numbers.

On another note, I notice that Dave mentioned that my email address being lawrence@warrantywise.co.uk meant we were a small company. I can assure you that we do have people at our office with the same name, when that happens we simply add their surname to the email address, but on the most part I prefer the idea of first name terms in business and that is why we insist on having emails with first names only where we can. In the world of used car warranties, we are one of the largest companies in the UK.

I hope that this clears everything up for you guys.

Happy Motoring!

Lawrence.

Hi Lawrence and welcome to SAYNOTO0870.COM.

Thanks for providing the alternative number we've been looking for. I've added it to the database.  :)

I take back what I said above about the size of your company. Thanks again.

Dave, shouldn't it be explained to Lawrence at Warranty Wise that, in spite of his helpfulness, 0845 is NOT a local rate number as there is no such thing???!!!

Barbara wrote on Dec 6^th, 2009 at 11:22am:

Dave, shouldn't it be explained to Lawrence at Warranty Wise that, in spite of his helpfulness, 0845 is NOT a local rate number as there is no such thing???!!!

Funnily enough I was about to post the same, but Barbara has beaten me to it.

I'm happy to accept that Barbara and Sherbert are correct in informing us about the 'local' 0845 numbers, but is this not how this NG number started off  --  with companies informing us that if we dialled them them using this prefix, we would 'only' be charged at the [then ??] local call rate (as opposed to the 0870 'non-local' rate ??)?
Any way, as I started this post, I would like to thank all contributors for helping to persuade Lawrence to give us 'packaged' telephone users a 'free' phone number in which to reach their claime Dept.

Incidentally, and I know this is perhaps not the correct post-box for me to say, that I have recently 'joined' Warrantywise [after two years with another similar company  -- I'm sure Honest John's column of the DT's Saturday Motoring section will sooner or later plug] and have just had a claim settled in full without any argument . . .   and I can't say this is the norm for other companies.

Hi Gerry, Barbara & Dave

Firstly I am pleased that you have had a smooth Warrantywise claims process Gerry and at renewal time let me know and I will offer you some extra renewal discount for your kind words. However, I don't think "Honest John" will print anything soon, despite my best efforts in contacting him. The Daily Telegraph (in which his column appears) are at the moment in bed with Warranty Direct (our competitors) in a joint venture deal. Thus so Honest John refuses to write anything good about Warrantywise - not very honest i'm sure you will agree, or impartial. However, I don't necessarily have anything against Honest John as I am sure that he gets pressured from the powers that be to write only good about Warranty Direct, saying that, this is exactly the sort of thing that drives me and Quentin crazy... how are the public expected to get a rounded view of any company when such people are biased in such a way? And its not just Honest John! All I can say to anyone who is looking to buy a car warranty product is to get a copy of each policy before purchasing and compare it very carefully with other companies you are looking at! The main things to watch out for are compulsory excess', betterment clauses, consequential damage limitations and ridiculous cooling off period's before you can claim (some of them are 90 days - even at companies who you would think are fairly reputable!!!)

In response to Dave and Barbara, I was unaware that 0845 wasn't local rate, that is what my telecoms company tells me when they sell it to me! They told me that if I had an 0870 number I would get so much kick back per minute, 0844 numbers pay a bit less and 0845 numbers don't pay anything as they are only charged at a local rate! Am i missing something here? Is there a better number I could use?

Kind regards

Lawrence

Just a quick word in response to Lawrence; punters can read all the policy booklets available and glean which they believe/think/interpret offers the best-value cover: it's only when a claim is made that the car-owner finds out the truth of the policy-blurb, i.e. if a suspension spring fails [and they do frequently on certain Vx models  --  to my certain knowledge] W/D will not cover (a) the cost of replacing the matching spring (as  the manufacturer advises) and (b) any consequential damage to a tyre [as often occurs]. . . .

In response to Lawrence, 0845 was local rate up to 1st July 2004 when BT stopped such tariffs & pushed their inclusive packages.  What people using this site are generally seeking is an alternative number which won't cost them any more than a geographical number and are thus included in any package - for most purposes, this means numbers beginning 01, 02 & 03 (the last being the number recently introduced by OFCOM for those organisations who want a single number without geographical link but who do not want to cost their callers a "premium").  The premium often comes from a revenue share where the called party receives part of the sum the caller pays (the telecoms company receives the other part), this revenue share has been abolished on 0870 but still exists on 0844, 0871 (although this is regulated by other thas Ofcom, I think it is called PayphonePlus).   If you are not receiving anything on your 0845, I presume your telecoms company is keeping the whole premium paid by your callers, you may have views on this!   Also, you have to remember that 0800 numbers are not helpful to mobile phone users as they are not freephone for them and are charged, I believe, at a higher rate than normal calls.  It should also be remembered that calls from mobiles to 084X etc numbers can cost up to 40ppm.

In summary, you are probably best to promote your geographical number, or move to 03 if you wish.  I think I have got all this right, I'm sure the others will correct me if I am wrong!

The days of national calls costing more than local ones are generally gone. BT, Virgin Media and other landline providers have been charging the same for a local call as a national one for at least half a decade now. The only anomaly is on some of TalkTalk's tariffs where local calls are inclusive but national ones are not.

So in actual fact, providing the 01282 number does not disadvantage customers, although there is always the possibility that some may perceive that a national call is (more) expensive when it is not.

This is the point of the 03 numbers. If an organisation wants a non-geographical number, and doesn't wish to derive subsidy from callers, use an 03 number. Calls regulations mean that all landline and mobile providers must bill them on the same terms as 01/02 numbers. So where inclusive minutes apply for 01/02 calls, so to do they for 03 calls.

Hi Guys

This is all NEWS to me and indeed are very interesting reviews. I am actually meeting with my Telecoms company tomorrow as they are trying to sell us a new phone system. I will enquire about the "03" numbers for all Warranty Wise phone numbers!

My only gripe with this at the moment is that a vast majority of people do not commonly recognize the 03 number as costing the same as an 01 or 02 number and therefore it could affect our incoming calls and have the opposite effect than it is supposed to! As i hope you can see, we do everything to comply with TCF (treating customers fairly) requirements and my overall aim is to be as consumer friendly as possible.

The only problem with our 01282 number is that the majority of consumers have unfortunately come to expect 0800 and 0845 numbers from larger companies and associate local numbers with smaller organisations... I think ofcom or whoever is in charge should do some major advertising to get the public to realise what these numbers are all about. Just talking to you guys has been a revelation to me and my warranty company!

Warrantywise wrote on Dec 7^th, 2009 at 11:37pm:

My only gripe with this at the moment is that a vast majority of people do not commonly recognize the 03 number as costing the same as an 01 or 02 number and therefore it could affect our incoming calls and have the opposite effect than it is supposed to! As i hope you can see, we do everything to comply with TCF (treating customers fairly) requirements and my overall aim is to be as consumer friendly as possible.

See the Hall of Fame - Private Sector. From there you can get to the Public Sector Hall of Fame, which is considerably fuller!

It is a problem, particularly in the private sector where perception is reality rather. It's difficult for me to say how widespread awareness of 03 numbers are. I hope that as public sector organisations start to use them, the public will become aware and more of the private sector will use them.



Warrantywise wrote on Dec 7^th, 2009 at 11:37pm:

The only problem with our 01282 number is that the majority of consumers have unfortunately come to expect 0800 and 0845 numbers from larger companies and associate local numbers with smaller organisations...

Again, unfortunately it's perception being reality I suppose.

Bear in mind that 0800 is actually only of benefit to landline callers who pay for their calls at the time of ringing (or payphone callers). Mobile callers are almost always disadvantaged and landline callers with inclusive tariffs it makes no difference whether it's 01/02/03 or 0800.

I certainly think you should give consideration to including both sets of 08 and 01282 numbers at least on your website and probably in your printed literature.

The GEM Assist T&Cs does just that. The AA has also recently published alternative 01 numbers for breakdown emergencies and membership enquiries.

Have you got space near the number for something like:

Calls to 03 numbers are inclusive in landline and mobile talk plans. Outside of inclusive plans, 03 numbers cost the same to call as 01 and 02 numbers.

Ofcom should have insisted on this already.

If anyone wants to improve the wording or challenge the facts, have at it.