It took 8 minutes to answer the phone and at 20p per min this was astronomical to call to send my Roomba hoover back for repairs :( :(  I am looking for this number but it is not yet available here...  Please help.

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~ Edited by Dave: Thread title amended

Hi and welcome to SAYNOTO0870.COM.

Let's start off with some basic information (Please see the guide to posting a request).

I've never heard of "Roomba", so went to Google and put in the term. It tells me that it is a type of vacuum cleaner made by iRobot Corporation:
http://www.irobot.com/uk/

So you have sent yours back. What is the address? Maybe the instruction manual says where iRobot UK is based. This may or may not be different to that which you posted your appliance.

I've been looking into this. The iRobot UK support page gives the 0870 2485492 telephone number and an e-mail address: rma@digitest.de

A visit to www.digitest.de gives that 0870 number, so it is in fact operated by Digitest. Look at this map and hover your mouse over the UK and you will see the pop-up with the 0870 number:
http://www.digitest-service.de/support/

Clicking on the United Kingdom goes to this list:

Quote:

Welcome to digitest Online Service  The following services are available for your selected country:      warranty handling for AOD devices      warranty handling for BlueH devices      warranty handling for Emtec devices      warranty handling for FPD / A-One devices      warranty handling for HKC devices      warranty handling for Hyundai devices      warranty handling for iRobot Roomba      warranty handling for McDOS devices      warranty handling for MicroDowell UPS (uninterruptible power supplies)      warranty handling for Mirai devices      warranty handling for NovitA devices      warranty handling for Q.Media devices      warranty handling for TCL devices      warranty handling for Yuraku devices      warranty handling for yusmart devices

Each of these list items is a hyperlink to a form for submitting customer and product details.

Going back to the map, the number for Ireland is 00800 3444 8378. This is an international freephone number and is answered in English, the same as the 0870 number.

There is one burst German of ringing tone before it is answered on both the 00800 and 0870 numbers.

The English contact page gives:

digitest elektronik Service GmbH
Im Justus 1
D-76829 Landau

Fon +49 (0) 6341 9354 0
Fax +49 (0) 6341 30354

The company profile booklet gives contact details for management:
http://www.digitest.de/deutsch/company-profile/CP_Pan_European_Service.pdf

William Ngu
Vice President
tel : +49-6341-9354-360

Mr. Rainer Saborowski
President
Tel. +49-6341-9354-525
Fax +49-6341-9354-850


I looked at these numbers to see if there's a pattern or clue to the numbers they operate. Apart from the main fax, they all start +49-6341-9354-xxx. The main switchboard number is shorter than the others, so I presume that this is a German peculiarity with different length numbers.

I used 1899 to call these German numbers. You might find MoneySavingExpert.com's International Call Checker useful for finding a suitable call provider.


Where xxx is, I started at 100 (because 001 to 099 cannot exist) and noted that they were different messages in different languages.

The English support line is on +49-6341-9354-111 which is the same as calling 0870 248 5492 or 00800 3444 8378. If you are calling from a landline then you should dial the 00800 number as it is free.


I have added an entry to the database for this. :)