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https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi Main Forum >> Geographical Requests >> Star Trek/Champions Online Billing Support https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1263651604 Message started by Menaptu on Jan 16^th, 2010 at 2:20pm

Title: Star Trek/Champions Online Billing Support
Post by Menaptu on Jan 16^th, 2010 at 2:20pm

The company is Cryptic Studios @ http://www.crypticstudios.com/
I wanted to contact their billing support desk which has the number 0870 490 0617 (found on http://www.startrekonline.com/support/billing)
They are an American so it might be hard to get an 01 number for their UK call desk..

Their address is

983 University Avenue Building D
Los Gatos, CA 95032-7637
United States
Phone: 408-399-1969
Fax: 408-399-1970

I was having problems with my STO pre order serial number and want to contact them directly instead of through the ticket system

Thanks!

Title: Re: Star Trek/Champions Online Billing Support
Post by Heinz on Jan 16^th, 2010 at 4:06pm

Why not just call the 001 408-399-1969 number? You can call that for 1p/minute or less.

Title: Re: Star Trek/Champions Online Billing Support
Post by Menaptu on Jan 17^th, 2010 at 1:16am

Thank you a lot, but...
I've always thought those things were dodgy :(
I'd rather have a UK number.

Title: Re: Star Trek/Champions Online Billing Support
Post by Dave on Jan 17^th, 2010 at 1:33am

Menaptu wrote on Jan 17^th, 2010 at 1:16am:

Thank you a lot, but...
I've always thought those things were dodgy :(
I'd rather have a UK number.

You know what they say...beggars can't be choosers!

The 0870 is answered by an American lady which made me think that maybe it goes straight to the US. But I don't see why they would have someone there 1am to 9am (local time) just for UK callers, but not make that person (or persons) available to US callers.

Do you have any idea where in the UK it is answered? I presume it's outsourced; do you know who the provider is? :-?