Does anyone have the number for Nationwide building society in Chiswick?

Many thanks

;D

There is a lengthy thread on here about Nationwide in general and its decision to move its branch numbers to 0845.    I don't think anyone has had any success in tracking down a geo alternative, indeed when I emailed the Chief Exec to complain (as did other members of this Forum), he couldn't have cared less about customer dissatisfaction, although, before the change, the staff at call centres used to understand the issues.   From being an excellent organisation, they are now useless.  I don't know about your experience with the Chiswick branch, but, at about the same time the 0845 numbers were introduced, the customer service standards plummeted.  That said, if anyone can find a geo alternative & ideally explain how they did it, that would be really helpful.

andrewflyboy1 wrote on Jan 26^th, 2010 at 11:56am:

Does anyone have the number for Nationwide building society in Chiswick? Many thanks ;D

Try 020 8219 1400

This number along with 0845 730 2010 &
0845 266 0294

appears on the www.192.com web site.

If this still works, please let us know

Barbara wrote on Jan 26^th, 2010 at 12:03pm:

There is a lengthy thread on here about Nationwide in general and its decision to move its branch numbers to 0845.    I don't think anyone has had any success in tracking down a geo alternative, indeed when I emailed the Chief Exec to complain (as did other members of this Forum), he couldn't have cared less about customer dissatisfaction, although, before the change, the staff at call centres used to understand the issues.   From being an excellent organisation, they are now useless.  I don't know about your experience with the Chiswick branch, but, at about the same time the 0845 numbers were introduced, the customer service standards plummeted.  That said, if anyone can find a geo alternative & ideally explain how they did it, that would be really helpful.

I couldn't agree with you more about how useless they have become. I spent half an hour holding for their Head Office - Bereavemment Services Dept! - about my deceased parents' accounts. I am going to their "Meet the Managers" event in central London on Thursday to raise this very issue.

Good luck, you will speaking for many so thank you!

Having recently suffered from the worse than useless customer service and inability to actually speak to anyone with any means of helping me, let alone my local branch of Nationwide, may I too wish you the best of luck.
The outcome of my particular challenge was taking my business elsewhere to a building society who still care about where their income comes from. Not sure if I`m allowed to promote businesses here but I will. Try The Leeds, they have geo numbers and always happy to converse either at local level or corporate. Excellent organisiation to deal with.

I suppose I really should consider getting either a Post Office or Abbey Zero credit card (both of which still do foreign exchange rate fee free credit card use worldwide instead of only in Europe) and then consider if its worth retaining my account with Nationwide.  I have already taken all my ISA money away from them due to the derisory 0.25% interest rate they tried to roll my 6.25% one year ISA bond on to when it reached the end of the term last April.

The way they are being run now I can only assume that the eventual announcement of their flotation stockmarket is still the long term plan. >:(

To the OP you won't find any geographic alternative as the original geographic numbers were all disconnected by Nationwide when the 0845 number were brought in.  So in other words their telecoms supplier who conned them in to this must be someone as ruthless as Network Europe Group (NEG) who supply most of the ripoff 0844 doctors surgery numbers.

The only geographic alternatives now are for their Head Office customer service call centre and you will find the "International" number for that listed on the back of your blue Visa Debit card.

NGMsGhost wrote on Feb 3^rd, 2010 at 4:28pm:

I suppose I really should consider getting either a Post Office or Abbey Zero credit card

Be very careful if you go down the Abbey route. Nearly every week in the 'Ask Jessica' column in the Saturday and Sunday Telegraph there is a complaint about this outfit.

sherbert wrote on Feb 3^rd, 2010 at 4:32pm:

Be very careful if you go down the Abbey route. Nearly every week in the 'Ask Jessica' column in the Saturday and Sunday Telegraph there is a complaint about this outfit.

It would only be for the credit card if I did go to Abbey and not for anything else.  Also although Nationwide brought in a 1% foreign exchange rate levy for overseas card outside Western Europe they still don't charge a flat rate minimum card fee for withdrawing cash overseas, indeed they don't impose fee for taking cash out of a machine.  Some other financial institutions charge up to a £3 minimum fee for taking cash out of a machine abroad and most of them now charge at least £1.50 per withdrawal.  And I would have a nasty suspicion that Banco Santander (as they are actually now known) might still have a flat minimum fee for cash machine withdrawals, even though there is no foreign exchange rate levy on the Zero card.

Although I never cared for Adam Crozier or Alan Leyton I am much happier about Post Ofice Homephone (and especially only a 14 day minimum term before you can switch away fee free for a new customer) than I was latterly about yourcalls.net or indeed about the idea of going back to BT on a one year minimum term.  So I might consider the Post Office credit card.  But again although its foreign exchange rate levy free I wonder if it imposes charges and a minimum charge for making cash machine withdrawals?

But I have just discovered their overdraft rate on an authorised overdraft on a current account with them is now a disgraceful 18.9%, as bad as any clearing bank, whereas two years ago it was 7% as one might expect from an organisation run in the interest of members[/b].  So how do they now pay no more than 2% on any instant access interest savings product and charge 18.9% for an overdraft.  Before they paid 6% interest and lent it to the members at 7%.  Yet they have never written to me to tell me of these further increases in rates with them.  They did tell me when they had a comparatively modest interest rate increase from 7% to 9.5% or something.  But they never told me about all the other increases.

Where is all this profit from lending going.  Is it going in to a slush fund for the Chairman's new yacht or what exactly.  How come the OFT and the Competition Commission are not investigating these quite disgraceful rates for lending money by the banks and building societies while they pay damn all to savers! >:( >:( >:(

I have worked out a way to get through to your local branch on a geographical number. Ring the customer service line on  01752 610500 and they will transfer you to the correct branch. Worked for me today.
;D

andrewflyboy1 wrote on Mar 5^th, 2010 at 10:48am:

I have worked out a way to get through to your local branch on a geographical number. Ring the customer service line on  01752 610500 and they will transfer you to the correct branch. Worked for me today. ;D

How much persuasion did you have to apply in order to encourage them to do this for you?

Did you tell them you were calling on a mobile and expected it would be a long call and you would run out of calling credit during the call or something?  I have generally found that since the introduction of the 0845 numbers that all their head office call staff have been trained to commit a criminal offence by claiming that their branch 0845 numbers are "only a local rate call" :o >:( [smiley=thumbdown.gif] [smiley=thumbdown.gif] [smiley=thumbdown.gif]

Who do you fly for by the way.  I don't suppose it would be Easyjet or Ryanair who both use 0871 for their telephone customer service lines. ;)

I asked about a business account I had set up. They said I needed to speak to my local branch so put me through! As simple as that!

I fly for fun not for a living.... Proper flying!! :D

andrewflyboy1 wrote on Mar 5^th, 2010 at 11:48am:

I asked about a business account I had set up. They said I needed to speak to my local branch so put me through! As simple as that!

I think it was the magic words "business account" that probably got you through then as Nationwide are presumably worried that profitable business customers might decided to take their business to another organisation if they were told to call an 0845 number in order to get through to their local branch.

I feel sure a retail customer would just have been told to dial the 0845 number and then assured that it is "only a local rate call sir/madam" if the customer complained about the use of an 0845 number.