Can someone please give the number for them as nothing is coming up on here  :)

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Thanks

Thanks!

I have already checked Search to find an alternative number i will try the other suggestions  :)

kazw wrote on Jul 22^nd, 2010 at 5:07pm:

Thanks! I have already checked Search to find an alternative number i will try the other suggestions  :)

You're asking us to help you find an alternative number; so what is the number you have?

NPower is a big company. What is "Fuel Direct"? Does it have a website? What is the contact address, e-mail address, fax number and any other useful information?

Dave wrote on Jul 22^nd, 2010 at 5:36pm:

kazw wrote on Jul 22nd, 2010 at 5:07pm: Thanks! I have already checked Search to find an alternative number i will try the other suggestions  :) You're asking us to help you find an alternative number; so what is the number you have? NPower is a big company. What is "Fuel Direct"? Does it have a website? What is the contact address, e-mail address, fax number and any other useful information?

Fuel direct is a service from npower where they take deductions from benefits to pay for gas/electric bills, the only number i have is 0845663450

Are you sure that is the right number? To me there is a digit missing

There are loads of verified and unverified numbers on the database for npower. Have you tried any of them?

Also as Dave suggests in his post and also his instructions that I gave you the link for, we could do with at least a web and postal address to get us started.

The only number that I have found is this:

Debt managementIf you want to discuss a problem you are having with paying an npower bill contact us on 0845 606 0646

http://www.npower.com/web/At_home/customer_service/Debt_management/index.htm

Do you mean this:

"Fuel Direct

If you've got unpaid bills from a fuel or water supplier, and you receive Income Support, Pension Credit, Employment and Support Allowance or income-based Jobseeker's Allowance, you can ask your benefits office to pay the supplier directly out of your benefit. This system is called Fuel Direct. It covers your current fuel use and also pays off a certain amount of your unpaid bill each week.

If you use Fuel Direct, check your meter reading and tell your benefit office - this will help make sure your supplier's got it right" - As quoted from:

Direct.Gov Fuel Direct

Also where does the number from nPower go to ?

The best thing is to try some of the numbers we already have listed. General customer services may be able to deal with the queries; indeed it could be the same people who answer the Fuel Direct 0845 number that answer those numbers.

It's a case of suck it and see.

Let us know how you get on. If you find a suitable alternative I will list it for others to use.  :)

I have figured it out if you ring this number  0800 551555 they will put you through to fuel direct  :)

kazw wrote on Jul 23^rd, 2010 at 2:45pm:

I have figured it out if you ring this number  0800 551555 they will put you through to fuel direct  :)

Thanks for the feedback; I have added an entry giving this alternative number with a note to say that callers will have to ask to be put through.

I have assumed that the 0845663450 number you quoted which has one digit missing is in fact 0845 166 3450.

Dave wrote on Jul 23^rd, 2010 at 3:15pm:

kazw wrote on Jul 23rd, 2010 at 2:45pm: I have figured it out if you ring this number  0800 551555 they will put you through to fuel direct  :) Thanks for the feedback; I have added an entry giving this alternative number with a note to say that callers will have to ask to be put through. I have assumed that the 0845663450 number you quoted which has one digit missing is in fact 0845 166 3450.

oops yeah i missed a digit out soz  :-[