Hi,

This is a local charity shop so should have a direct line number.

I tried in the search but didnt come up with anything

0845 680 6888.

May try to see if I can email them to complain...............!

I haven't tested but this is worth a try, if it is correct can you please enter the details on the database

20 Station Approach
Hayes
Kent
BR2 7EH
Tel: 020 8462 5300


Baz

How about looking on the Give2Give contact page?  ::)

http://www.g2g.org.uk/contact.html

The geographic numbers for the two charity shops and two furniture shops, including that posted by bazzerfewi are listed.

No the furniture shop on there has a an 0845 number and the shop directs you back to the 0845 number.................

gosforthgirl wrote on Jul 30^th, 2010 at 8:11am:

No the furniture shop on there has a an 0845 number and the shop directs you back to the 0845 number.................

You're not giving much away here, are you?  ::)

Is this to book a furniture donation, as the contact page suggests? Could you complete the online donation form? I presume that if you do, they will contact you.

It's difficult, if not nigh on impossible to find an alternative with no idea as to where it is answered.


The only information I can find which may help is that Whois g2g.org.uk (that's a look-up of the registration information for Give2Give's internet address) gives the 28 Station Approach address, so perhaps that is the head office. There is, of course, the possibility that calls to the 0845 number are dealt with by an outsourced call centre.

20 Station Approach is a Furniture Store and a few doors down at number 28, is a Charity Shop! Google Street View shows them nicely and this link shows the front of number 20, and in the window it says "Furniture Donation Line 020 8213 3888".


If this works as a suitable alternative then I will list it for others to use, so let me know how you get on.  :)

Use the email form, leave your telephone number (as it tells you to do), and after they've rung you dial 1471 to see what their number is (that's if they don't withhold it, and if it's different from the four numbers quoted on the website). Make a note of it and post it here.

I find it very strange that this company has no fewer than four geographic numbers, yet still feels the need to pay for an 08 number specifically for furniture donations. (Only furniture, mind, not for normal donations!) Surely a charity could spend the money on better things? Unless they're making more money than they're spending with this number, but that's unlikely with 0845 (unlike 0844 and 0871). Point out how silly it is, and say that you shouldn't have to pay a penny in order to be able to make a donation to charity. It's just morally wrong!

For clarification on the comments above:

give2give use a range of 0845 numbers on different advertising and promotional material.  The low cost 0845 system generates call statistics, which enables the charity to see whether their advertising and marketing campaigns are proving successful, or not.

The cost to call an 0845 number is the same as calling a local landline, which is usually around 2p per minute.  However, some landline providers include 0845 calls in their inclusive calls allowance.  Please note that if you call from a mobile the charges are higher, and will differ according to which network and/or inclusive minutes tariff you are on. Alternatively, you can pop in to the Petts Wood Furniture Store and speak to the donations co-ordinator directly to book in a collection, or email donations@g2g.org.uk and someone will call you back.

The 0845 donation line was set up to specifically deal with the generous donations of furniture and household items.  Collections of charity shop items such a clothes, toys, books etc. can also be arranged via the donation line.  However, it is encouraged for these items to be dropped off directly to the give2give charity shops in Hayes and Petts Wood.

Since 2003 give2give has donated more than £200,000 to local good causes across Bromley by;

• making small grants to 77 community organisations, charities and individuals
• providing 120 families in need across Bromley with a free holiday at the give2give caravan on the South Coast
• provided over 30 local organisations with free minibus transport through our partnership scheme with Bromley Council
• re-used and recycled more than 73,000 items of donated furniture. This has saved over 3,500 tonnes of furniture from going directly to landfill

For further information on the charity please take a look at the website:  www.g2g.org.uk

give2give wrote on Sep 19^th, 2012 at 3:06pm:

For clarification on the comments above: give2give use a range of 0845 numbers on different advertising and promotional material.  The low cost 0845 system generates call statistics, which enables the charity to see whether their advertising and marketing campaigns are proving successful, or not. The cost to call an 0845 number is the same as calling a local landline, which is usually around 2p per minute.  However, some landline providers include 0845 calls in their inclusive calls allowance.  Please note that if you call from a mobile the charges are higher, and will differ according to which network and/or inclusive minutes tariff you are on. Alternatively, you can pop in to the Petts Wood Furniture Store and speak to the donations co-ordinator directly to book in a collection, or email donations@g2g.org.uk and someone will call you back. The 0845 donation line was set up to specifically deal with the generous donations of furniture and household items.  Collections of charity shop items such a clothes, toys, books etc. can also be arranged via the donation line.  However, it is encouraged for these items to be dropped off directly to the give2give charity shops in Hayes and Petts Wood.

Hello and welcome to SayNoTo0870.com.

Thanks for clarifying that the Service Charge associated with the 0845 number is put to use providing call statistics which help the charity see whether its advertising has been successful.

It is incorrect to state that the cost of calling a 0845 is the same as calling a local landline as invariably it costs more. BT varies because it can only bill for the Service Charge and is not allowed to add its own Access Charge. This is enforced by regulation which was brought in when most people made calls with BT.

The fair telecoms campaign hopes that Ofcom will go through with the proposals put forward in the recent consultation that will see the end of this regulation and a requirement on organisations that use 084 numbers to declare their level of Service Charge.

With the split tariff, the Service Charge — that's the charge that goes to the provider of the 084 number and therefore to the benefit of its customer — is split from the Access Charge — that's the charge levied by any one caller's phone company. At the present time these are bundled together which means that consumers can't see which party benefits from what.

The unbundled tariff will make what is going on overt. Those who can justify such a charge will be proud to continue using 084 numbers and those who can't will move to 03 (or 01/02) numbers.