I am a UK ex-pat living in Japan, but handling my UK affairs through internet banking with the Abbey. My registered address is my mothers back in the UK, so all communication gets sent there.

Apparently they have just now (after 4 years) decided to flag my account as suspicious - probably due to the UK address and occasional Japanese purchases.

A lock was placed on my card and a letter was sent to my mum's place asking me to call FCO on 0845 351 2275. From outside the UK this number is no good.

I searched on here but could only find other departmental numbers for Santander. Can anyone help?

Hi & welcome

There are some numbers for contact from overseas here http://www.santander.co.uk/csgs/Satellite?appID=abbey.internet.Abbeycom&canal=CABBEYCOM&cid=1210607136939&empr=Abbeycom&leng=en_GB&pagename=Abbeycom%2FPage%2FWC_ACOM_TemplateA2

There is a verified entry for Abbey, 01908 342961             Financial Crime Operations / Clearing / Fraud teams. This has no 08 number by it, so if you try it and it works, let me know and I will add this 0845 number.


Unverified we have:

Abbey (Groupo Santander)             0845 601 6313       01908 936096             Financial Crime Ops / Fraud Department


Let us know what you try and how you get on so we can list a suitable alternative for others to use.  :)

This is to confirm that 01908 936096 is valid and verified as an alternative for 0845 351 2275 for the Santander (Abbey) Financial Security Department.   Please note that this is the title they use rather than Financial Crime  .....

Hello Loddon,

I will get this updated now and amended,

Many Thanks,