Hi, I am a motor trader and frequently call my insurance company in the course of my business. I do not have a landline phone so have to rely on costly mobile calls to them on their 0800 number.

DNA Insurance Services Ltd
Unit H,
Chesham Close,
Romford,
Essex RM7 7PJ
0844 573 2400
can somebody find an alternative to a costly 0844 573 2400

Thanks, Mike

Hi mentalextra!

Welcome to SAYNOTO0870.com.

Firstly, there is a call back service on their website:

http://www.dna-insurance.com/call-me-back.html

If you are phoning a freephone number from your mobile such as 0800, 0500 or 0808 the use the following number:

02 002 220700 - This number just comes out of your inclusive minutes.  Just listen for the prompts and it works!

James Bond

Welcome to he forum :)

Have a look on the database, where you will see some alternative numbers (although they are unverified.)

Interesting you find calling 08 numbers cost prohibitive from your mobile and you say that you only have a mobile and no land line, so spare a thought for those people who perhaps are trying to contact you via your mobile which would be  expennsive for them to contact you.

Hello metalextra and welcome to SAYNOTO0870.COM. Further to jamesbond's posting, in your second sentence, you refer to a 0800 number. If this isn't a typo and you do know of a suitable 0800 number alternative to the quoted 0844 number, then please post it.

There are also four unverified entries that may be of use:

DNA Insurance Services Ltd       0870 112 9914       0844 579 2422       01708 774450       0800 289477       Request callback
DNA Insurance Services Ltd       0870 787 2363       0844 573 2400       020 8548 7300             Request callback
DNA Insurance Services Ltd             0844 573 2400       0161 495 2060       0800 1124166       Request callback
DNA Insurance Services Ltd             0844 573 1020             0800 1124163       Request callback

The code for Romford is 01708, so one of these numbers may be of use.


Please provide us with feedback on what you find out so as to assist us in listing suitable alternative(s).  :)

Thanks for the extensive and prompt replies. Without boring you with the details you are probably aware that I am obligated by law to make sure that I add and remove cars from the Motor insurance database. As I am often away from home when I need to do this I have to rely on my mobile. I have previously been given internet access which I can work around with a laptop, but my current insurance company do not have this service.

The ring back is ok, but obviously it is easier for me to be able to call them as an when I need to and when is convenient. They have unfortunately proven to be not the most prompt in replying to any query!

I have tried the 01708 774450 which seems to be a good alternative, although it must be the phone out at the back of the store room as the young girl that answered appeared to have done the 200 metre dash!

Thanks, Mike

Thanks for the feedback. Perhaps another 01708 number in the same range (7744xx) would be a more suitable alternative and maybe you could ask next time you call.

I have left this number unverified at present as we don't know what department it is. Below you will see that I have uncovered 0800 numbers that answer with the same menu as the 0844 number, and therefore (it's fair to assume) direct calls to the same places as them.

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The 0844 573 2400 number is answered with an IVR (menu) with the following options (I have referred to this as "Main menu" from here on in):

1. Van, bike, home, car insurance
2. Public or private hire insurance
3. Motor trade insurance
4. Commercial insurance
5. Non-insurance related query, i.e technical or recruitment

Options 1, 2 and 3 of the main menu have second level IVRs, each of which have the same options:

1. Existing client wishing to renew
2. Existing client wishing to make a change or with a general query
3. New quotation
4. Claims

Options 4 and 5 of the main menu request that 3 be pressed to be connected.


From the numbers in the database:

• The two 0870 numbers have network redirection messages to 0844 573 2400.
  
• 0161 495 2060 is for Action Claims. Is this DNA Insurance's outsourced claims provider? I have removed this number.
  
• 020 8548 7300 is not recognised so I have removed it.
  
• 0800 289477 is not recognised so I have removed it.
  
• The other freephone numbers are for DNA Insurance and are answered with IVRs voiced by the same female as the 0844 number.

On the basis that we have two 0800 numbers within a few digits of each other, I decided to do some digging, suspecting that there may be others. Here is what I found:

0800 112 41xx

50 [Main menu]
51 [Main menu]
52 [Main menu - option 1] Van, bike, home and car insurance options
53 [Main menu]
54 [Main menu]
55 [Main menu - option 2] Public and private hire insurance options
56 [Main menu - option 3] Motor trade insurance options
57 [Main menu - option 4] Commercial insurance
58 [Main menu - option 5]
59 [Main menu - option 5]
60 rings, straight through to agent, department unknown
61 [Main menu - option 5]
62 [Main menu - option 4] Commercial insurance
63 [Main menu - option 1] Van, bike, home and car insurance options
64 [Main menu - option 5]
65 [Main menu - option 3] Motor trade insurance options
66 [Main menu - option 2] Public and private hire insurance options
67 [Main menu - option 4] Commercial insurance
68 [Main menu - option 2] Public and private hire insurance options
69 [Main menu - option 5]
70 [Main menu - option 1] Van, bike, home and car insurance options
71 [Main menu - option 1] Van, bike, home and car insurance options
72 [Main menu - option 1] Van, bike, home and car insurance options

I think it's likely that there's more, but these I found give alternatives, not only for the main menu on the 0844 number, but to each individual option. It may also be the case that there are other 0844 numbers that do the same. If anyone knows of any 0844 numbers not listed, please post them here and I will add them.

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As jamesbond says, the 0800 numbers can be called from a mobile and be billed as a 01/02/03 call using a dial through provider such as 020 0222 0700. You can store these numbers in your phone's directory and to do this you will need to put a pause in between them. For example, 02002220700p08001124150 In this example I use 'p' to indicate pause, the exact method of inputting a pause varies between handset manufacturers.

You can also use this method to automatically select the IVR option, assuming you choose the same one each time. This will save you having to input any further numbers each time you dial. For example, for commercial insurance you call 0800 112 4157 and press 3 to speak to an agent. From your mobile this would become 02002220700p08001124157p3

Hi All,

DNA Insurance’s land line number is 01708 572733 and from there you can select which department you would like to speak to.

Thanks,

Angelina

Angelina Foster wrote on Apr 3^rd, 2014 at 3:59pm:

DNA Insurance’s land line number is 01708 572733 and from there you can select which department you would like to speak to.

Thanks. I've listed this in all entries for the Company and removed 01708 774450 which is an outbound CLI number only (as the recorded message indicates).