Does anyone have a NGN for car hire site WhipCar? The rip-off number is 0844 544 2010. Their site is http://www.whipcar.com/
This is the number all new members are told to call so that they can check their driving licences. I think this is a rip-off as members pay for the service when they actually use it. Why should they have to pay to register too?

There is a number in the unverified database, 020 7631 3422, but this simply gives a recorded message saying to call the 0844 number. This should be removed as it is not a geographical alternative to the 0844 number at all.

jrawle wrote on Oct 8^th, 2011 at 10:52am:

Does anyone have a NGN for car hire site WhipCar? The rip-off number is 0844 544 2010.

The 0844 number is an NGN (non-geographic number).



jrawle wrote on Oct 8^th, 2011 at 10:52am:

This is the number all new members are told to call so that they can check their driving licences. I think this is a rip-off as members pay for the service when they actually use it. Why should they have to pay to register too?

Calls to Customer Services incur a charge of around 5 pence per minute. Perhaps it would be worth expressing your disdain at this charge.



jrawle wrote on Oct 8^th, 2011 at 10:52am:

There is a number in the unverified database, 020 7631 3422, but this simply gives a recorded message saying to call the 0844 number. This should be removed as it is not a geographical alternative to the 0844 number at all.

I have removed this entry.

It may be helpful to note that this 020 number is answered with a recording that says that it is the Whipcar Headquarters. It refers customer queries, such as licence checks, to the 0844 number.

The 0844 number is answered with an IVR (menu) for various customer enquiries, including reporting a breakdown or an accident. The prefix 0844 544 is allocated to TelXL Ltd which says it specialises in IVRs. Maybe the different options go through to different places, e.g. selecting the option for reporting an accident could go straight through to the insurance company.

The number after, 7631 3423, is for HMV Oxford Circus, so it would appear that it is a single number rather than a part of a block.

WhipCar Terms and Conditions gives the address as 41 Great Portland Street, London, W1W 7LA.

Whois whipcar.com gives a different address: 13 Berkley Street, Green Park, London, W1J 8DU. The Administrative Contact is Tom Wright, who is one of the founders. His e-mail is given as tom@whipcar.com.

The URLs [url=www.crowdcar.com[/url]]www.crowdcar.com[/url] and www.whipvan.com both redirect to www.whipcar.com. Whois for all these domains returns the same name, address and telephone number.

Not too sure if this is of any help but I found it here

http://whipcar.wordpress.com/



+44 207 631 3422    

(Scroll down about half way under the heading 'About WhipCar' )

sherbert wrote on Oct 8^th, 2011 at 2:21pm:

Not too sure if this is of any help but I found it here http://whipcar.wordpress.com/ +44 207 631 3422     (Scroll down about half way under the heading 'About WhipCar' )

The OP has aready said this number is no good. ;)

bigjohn wrote on Oct 8^th, 2011 at 6:18pm:

sherbert wrote on Oct 8th, 2011 at 2:21pm: Not too sure if this is of any help but I found it here http://whipcar.wordpress.com/ +44 207 631 3422     (Scroll down about half way under the heading 'About WhipCar' ) The OP has already said this number is no good. ;)

:-[

@ jrawle,

As Dave notes the number is for the Head Office, so it maybe worth expressing you distain/annoyance to them about the use of a covert premium number. I did note on the site that you can e-mail them - hi@whipcar.com, which maybe worth using to contact them on as well.

I would assume it's a small run company, which wants to look like a much larger company.

I would try and e-mail and explain that you are unable to dial 084/087 numbers from your phone package, and can they provide a mobile or 01/02/03 number to call on.

It may work for you.

If you do get a number PLEASE post it on this thread !

:)