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Main Forum >> Geographical Requests >> East Coast https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1319616926 Message started by Wynroyd on Oct 26th, 2011 at 8:15am |
Title: East Coast Post by Wynroyd on Oct 26th, 2011 at 8:15am
The number I have for them is 08457 225 225 and I need to contact them regarding Group Travel, although you use the same number for any other reason to contact East Coast.
I've tried searching on this website, which I always do, but unfortunately there is just 1 unverified listing which is no use at all because it doesn't show any alternatives ::)! It would be good if this could be removed or updated if any alternative is found. Thanks in advance - and for everything you do on this site. ~ Edited by Dave: Thread title amended |
Title: Re: National Express East Coast Post by sherbert on Oct 26th, 2011 at 8:27am
I have found their fax number, you could try dialling around that number to see if you get any luck.....
25 Skeldergate York North Yorkshire YO1 6DH Telephone: 0845 722 5225 Fax: 0191 227 5986 |
Title: Re: National Express East Coast Post by Wynroyd on Oct 26th, 2011 at 9:33am
Thanks sherbert, I'm not very experienced at this but I haven't had any luck with that. I even tried just ringing the fax number - but it just says 'The number you have dialled has not been recognised.' :(
If anyone else finds anything, please let me know. Thanks very much. |
Title: Re: National Express East Coast Post by Wynroyd on Oct 26th, 2011 at 9:51am
On this site, under 08457 225 333 - apparently another number for East Coast, there is another unverified number that doesn't work: 0191 259 8024. That could probably do with being removed too.
Thanks. |
Title: Re: East Coast Post by CJT-80 on Oct 26th, 2011 at 11:45am
Good Afternoon,
I wanted to point out 2 things: 1: National Express East Coast no longer exist. They are simply called East Coast and have been since National Express gave up running them. 2: As per an FoI request the following letter is available on What Do They Know which lists Geographic alternatives to a large range of East Coast numbers. It maybe worth looking on there to see what does and does not work, and then reporting back to this thread. The numbers can then be added. :) |
Title: Re: East Coast Post by Dave on Oct 26th, 2011 at 11:53am Wynroyd wrote on Oct 26th, 2011 at 8:15am:
The rail franchise is known simply as "East Coast" and has been so for the last two years because National Express East Coast had bitten off more than it could chew. That was only three years after it had been surrendered by GNER! Wynroyd wrote on Oct 26th, 2011 at 8:15am:
I have removed the junk entry which didn't have an alternative. These are submitted by people who evidently think that this website works by magic. They are also unable to read the message which says that "This page is NOT for requesting numbers." ::) Wynroyd wrote on Oct 26th, 2011 at 9:51am:
Thanks. I've also removed this entry. :) |
Title: Re: East Coast Post by Dave on Oct 26th, 2011 at 1:40pm
East Coast closed down its long-running call centre in Newcastle-upon-Tyne earlier this year. This probably explains why the 0191 numbers we had previously are now defunct, and why the Newcastle-upon-Tyne Freepost postal address has been replaced with a Plymouth one.
Quote:
An Evening Chronicle news report from earlier this year says "Instead the work would go to two rival firms with bases in Wolverhampton, Plymouth and Mumbai in India." The Plymouth office of Intelenet was previously FirstInfo (part of First Group) but was bought by Intelenet in the first quarter of last year. FirstInfo has come to our attention before as it operates the customer services and reservations* for other rail operators. Unsurprisingly, First Group's franchises are among these. * I haven't checked now to see if they are still run by Intelenet. I know that we have a number of Plymouth numbers (01752 675) for these, so this might be a useful lead. The other lead is Atos Origin whose Wolverhampton office is based at: Atos 1 Trinity Court Broadlands Wolverhampton WV10 6UH There was an entry submitted to our database which says it was added two days ago. It is a Wolverhampton number (01902 627971) and is answered with the same East Coast Web Support IVR (menu) as is on the published 0845 722 5111 number. It has an option for other enquiries, so I think that if we don't find anything better, it will work for reservations and customer services. I tried nearby numbers and found: 969 ATOS DVLA Payments Service Desk 972 National Rail Games Travel Centre 973 National Rail Games Contact Centre for Assisted Travel It might be worth doing more digging... Perhaps someone can find the 08 numbers for these "Games" numbers. I assume they're 08 numbers! Is this the Olympic Games by any chance? |
Title: Re: East Coast Post by CJT-80 on Oct 26th, 2011 at 3:39pm Dave wrote on Oct 26th, 2011 at 1:40pm:
Dave a search on Google found this it could be connected to the 01 Wolves number. |
Title: Re: East Coast Post by Dave on Oct 26th, 2011 at 3:44pm CJT-80 wrote on Oct 26th, 2011 at 3:39pm:
Thanks. I'll look at getting it listed. I see that they lie about the call cost "Calls to this number from landlines are charged at the local rate" with respect to the 0844 number. ::) |
Title: Re: East Coast Post by CJT-80 on Oct 26th, 2011 at 4:03pm
@ Dave,
Indeed they do... I hovered over the E-Mail link and it's an AtosOrigin e-mail address. Maybe worth members e-maling them... |
Title: Re: East Coast Post by Dave on Oct 26th, 2011 at 9:22pm
I've added the two numbers for National Rail Games Travel which are given as overseas alternatives.
I also came across RedSpottedHanky.com whose published freephone number is 0800 3777748. There is also 0906 780 0054 which was in the unverified entry and answers the same as the 0800 and its alternative 01902 627981. So we now have a direct alternative to Web Support 08457 225 111 which is 01902 627971. Wynroyd and others, you might like to see if you can book tickets using it, instead of the published number 08457 225 225. |
Title: Re: East Coast Post by Wynroyd on Oct 28th, 2011 at 12:30pm
Thanks very much - I'll give it a go and report back.
|
Title: Re: East Coast Post by CJT-80 on Jul 23rd, 2013 at 3:21pm
Good Afternoon,
The published alternative for East Coast: 01902 627971 continues to work as of today 23/07/2013. :) |
Title: Re: East Coast Trains Post by CJT-80 on Jan 17th, 2014 at 6:54pm
Good News!
East Coast Trains now has 0345 numbers for their contact info. More info here 08457 225 225 is now 03457 225 225 A recorded messages advises due to customer feedback numbers have been changed. :) :) :) |
Title: Re: East Coast Trains Post by Dave on Jan 18th, 2014 at 4:18pm CJT-80 wrote on Jan 17th, 2014 at 6:54pm:
Thanks for pointing this out. The entries for East Coast have now been updated to reflect the change. |
Title: Re: East Coast Post by CJT-80 on Jan 18th, 2014 at 8:51pm
You're welcome Dave..
it was only by chance when looking for something else that I noticed it :) |
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