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https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi Main Forum >> Geographical Numbers Chat >> Worst call centres for long queues https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1334597067 Message started by Dave on Apr 16^th, 2012 at 5:24pm

Title: Worst call centres for long queues
Post by Dave on Apr 16^th, 2012 at 5:24pm

A survey carried out by WeQ4U shows some of the longest waiting times at UK call centres.

The Sun has done a piece on this today... "1hr 8min to moan at easyJet"

This story was discussed on today's Radio Wales Phone-in one hour in at 1pm.

Also, there is a Telegraph story EasyJet and BA call centres criticised.

Sky customer services, which must be one of the most popular alternatives on SayNoTo0870 comes in fourth.

Title: Re: Worst call centres for long queues
Post by allegro on Apr 17^th, 2012 at 6:41am

At the other end of the scale the best call centre must surely be First Direct. A real, intelligent and helpful human answers your call 24/7, usually within a few seconds.

Title: Re: Worst call centres for long queues
Post by samwsmith1 on Apr 18^th, 2012 at 11:05pm

allegro wrote on Apr 17^th, 2012 at 6:41am:

At the other end of the scale the best call centre must surely be First Direct. A real, intelligent and helpful human answers your call 24/7, usually within a few seconds.

I was just about to say that!
Not only are they at the end of the phone 24/7 they're also on Twitter 24/7 :).

Title: Re: Worst call centres for long queues
Post by ihate0845 on Apr 19^th, 2012 at 7:48am

didnt the sun ring the DWP then?

ring any time after 3pm and you be lucky to get answered by the time it cuts off in the evening. I think I had a call on hold for 3hrs 40mins 3 weeks ago on 0845.