Hi

If you search for the above number, it gives an unverified alternative of 0191 377 8158. However, 0191 377 8158 doesn't work - but the 0844 number does still work. Can anyone find a geographical number for Andrew James Ltd, (Hendersons Building, Unit 1, Bowburn North Industrial Estate
Bowburn, Co. Durham, DH6 5NG) that does still work?

Dave

The number in the database returns "temporarily out of order" on this Saturday morning. This could be an indication that the department is closed and may come into life when it is open; or it could be like this all the time.

I went to Google and typed in "andrew james" "0191" and the first result was to Andrew James' own website and its Refund Policy page.

That page states:

Quote:

Very Important: For parcels over 1kg, The Collect + system must be used as the method for return. For returns that are over 30cm (Length) x 30cm (width) x 50cm (height) please contact us on 0191 3778158 / 08443358464 or email us at ajukltd@yahoo.co.uk as you will need to arrange an alternative returns method.

Further down it says:

Quote:

You can contact our returns department on 0844 335 8464 or 0191 3778358 (Monday - Friday 9am - 5pm) or email ajukltd@yahoo.co.uk

This number goes to a recorded message which says to press 5 for "sales line only". It gives opening hours as Monday to Friday, 9am-5pm and "that may include delivery enquiries, customer service, technical and returns".

This suggests that sales is open today (Saturday), as indicated on the website (9am to 9pm seven days a week) and that other departments are only available during weekdays, 9am to 5pm.

Perhaps this is answered the same as the 0844 number (I haven't tried it). There is only one digit different, so maybe 0191 377 8158 is a typo.

I have updated the entry with the 377 8358 number and listed it as verified.