I think Sitecom are based in the Netherlands, though the kit is sold widely in UK eg Amazon, Maplin.  Despite a slogan of "10 Years Of Making It Easy" it's hard to set up the WL330 range extender without tech support.  The website gives no contact details at all except for "Help Desk 0845 161 0019", or email.  The 0845 number reaches a recording that warns of "35p per minute plus network extras".  Email results only in useless advice, but refuses to provide contact fax or postal address.
I have found a company of the same name in Farnborough but the fax number given is a maritime company in Brighton!

Good Morning,

I assume this is the company and website you are referring to?

According to their terms they are ©1997-2005 Sitecom Europe BV which IS a Dutch based company.  It is possible therefore that the 0845 number diverts to the Netherlands where their support is based.

Are you using a landline to contact them? If so the cost to do so will depend on your landline provider.

I will see if there are other contact options for them, but if the number does re direct the only other number maybe European.

It appears that Sitecom is based next to Rotterdam Airport:

Sitecom Europe
Linatebaan 101
3045 AH Rotterdam

Tel: 010 - 238 33 22
Fax: 010 - 238 33 23

This telephone directory gives another number for Sitecom at the above address: 010 262 0472


The international dialling code for The Netherlands is 31; drop the leading 0 on these national numbers. The international dialling prefix from the UK is 00. So 010 238 3322 can be called from the UK on 0031 10 238 3322.

Do we know what number Sitecom publishes for support in the Netherlands? ...This page gives 0900 999 0009; I was hoping that perhaps it was a geographic number and might yield some clues.

I put 0845 161 0019 and "0845 161" into Google and it threw up a few other pages with 0845 161 00xx numbers on which are linked to information technology:

• Contact HP - In-Warranty & Out-of-Warranty 0845 161 0030
   
  
• Contact HP - HP Care Pack or Contract 0845 161 0050
   
  
• CA Technologies Contact - Customer care 0845 161 0038
   
  
• TomTom contact Technical support 0845 161 0009 (also uses 0845 161 0044)
   
  
• Bank of Ireland - Bank of Ireland UK Chip & Pin Helpline 0845 161 0020

I wonder whether these have a connection with Sitecom support or whether it is just a coincidence that they use similar numbers.  :-?

The 0845 161 0019 number has a burst of ringing tone that isn't native to the UK, so I suggest that calls are answered abroad.

The TomTom 0845 numbers don't have any ringing tone before they answer, so maybe they are not connected to the same company or at least not answered at the same place.

The above is just a thought. Perhaps someone else could look into whether these might be useful leads.

Good Evening,

I did have a look at all the other support pages for the other countries, and all appear to have "premium rate" support lines in the respective countries.