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Message started by bigjohn on Jan 23rd, 2013 at 5:05am

Title: Landline Phone Service No Minimum Contract.
Post by bigjohn on Jan 23rd, 2013 at 5:05am
Post Office Homephone only dont have a minimum term unlike like most other suppliers.

They also dont penalise you if you dont wish to pay by d/d.


http://www.postoffice.co.uk/home-phone#overview

Title: Re: Landline Phone Service No Minimum Contract.
Post by Dave on Jan 23rd, 2013 at 1:38pm

bigjohn wrote on Jan 23rd, 2013 at 5:05am:
Post Office Homephone only dont have a minimum term unlike like most other suppliers.

Where does it say that?  :-?

Title: Re: Landline Phone Service No Minimum Contract.
Post by bigjohn on Jan 23rd, 2013 at 6:26pm

Dave wrote on Jan 23rd, 2013 at 1:38pm:

bigjohn wrote on Jan 23rd, 2013 at 5:05am:
Post Office Homephone only dont have a minimum term unlike like most other suppliers.

Where does it say that?  :-?


They have changed their website Dave so its not as clear as it was but it still say,s

"Switching is easy

It’s really easy to transfer your phone to us. There’s no minimum contract"

If i recall correctly they like you to give them 15 days notice.

Title: Re: Landline Phone Service No Minimum Contract.
Post by CJT-80 on Jan 23rd, 2013 at 6:30pm

Dave wrote on Jan 23rd, 2013 at 1:38pm:

bigjohn wrote on Jan 23rd, 2013 at 5:05am:
Post Office Homephone only dont have a minimum term unlike like most other suppliers.

Where does it say that?  :-?


I can only find a minimum term in relation to the Broadband Service

"Our Agreement with you will continue until you or we
terminate it in accordance with these Terms and Conditions.
If you subscribe to Post Office® Broadband, you commit to a
minimum term of 12 months from the date we first provide
Post Office® Broadband to you at a particular address
(“Minimum Broadband Term”). See Part 3 (For Post
Office® Broadband Customers) for further details."

From: http://www.postoffice.co.uk/sites/default/files/108181_PostOff_TsCs_HPandBB_WEB_.pdf

Title: Re: Landline Phone Service No Minimum Contract.
Post by bigjohn on Jan 23rd, 2013 at 6:41pm
Instead of trying to catch me out  :)

Have a look at the Code Of Practice. Section 3.

"There is no minimum
agreement term and customers can cancel the
Post Office HomePhone® service at any time by providing
15 calendar days notice to the Post Offi ce® that they
would like to terminate their service."

Title: Re: Landline Phone Service No Minimum Contract.
Post by bigjohn on Jan 23rd, 2013 at 7:03pm
Handy therefore for people on short term tenancies who want phone only.

People could of course  also use them to get a cheaper new line connection  and move to another phone/broadband supplier without penalty. :o  As they only normally  charge £60 for a new line connection.

But i now see they say " If you cancel Post Office HomePhone within six months of any New Line Provision, we may charge you a cancellation fee of £15 to
cover our reasonable costs".

http://www.postoffice.co.uk/home-phone#call_rates ( See line and feature rentals).

Title: Re: Landline Phone Service No Minimum Contract.
Post by Dave on Jan 23rd, 2013 at 7:12pm

bigjohn wrote on Jan 23rd, 2013 at 7:03pm:
Handy therefore for people on short term tenancies who want phone only.

But would they not incur a high charge for connection and activation of the line?

Would it not be the case that unless the previous tennant and new tennant get together to hand over the service without ceasing it (assuming this is possible in practice!), then surely a connection charge would apply?

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