Following the fine for mis-selling, SSE has set-up a special number for customers who feel that they may have been victims. It is a freephone number which costs a premium to ring from mobiles and it is 0800 975 3341.

I am at the early stages of looking for an alternative to this.

What company names has SSE used or been formed from in the past? For example, I believe that SWALEC is one. The reason for asking this is because there may be entries in our database and discussion in the forum which only refer to these names and I would like to find them.

Dave wrote on Apr 5^th, 2013 at 10:54am:

I am at the early stages of looking for an alternative to this. What company names has SSE used or been formed from in the past? For example, I believe that SWALEC is one. The reason for asking this is because there may be entries in our database and discussion in the forum which only refer to these names and I would like to find them.

According to their Wikipedia entry SWALEC were purchased by SSE and are a subsidiary.  I hope this helps.

:)

CJT-80 wrote on Apr 5^th, 2013 at 3:22pm:

According to their Wikipedia entry SWALEC were purchased by SSE and are a subsidiary.  I hope this helps.

Thanks CJT. Southern Electric, Scottish Hydro and Scottish & Southern are all other companies/names that it has gone by.

I have spoken to the Sales Guarantee team which is investigating mis-selling. There is no alternative, but they will ring people back who are calling from mobiles, if requested.

Or Customer services will put callers through to the Sales Guarantee team. There may be a wait before getting through to Customer Services which can be reached via the main SSE switchboard/IVR number 01738 456000.

All of these are perfectly valid points of investigation... but the OP could also use an 0800 call-through service, or have I missed something?

020 02220700 or www.0800buster.co.uk may be useful