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https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi Main Forum >> Government and Public Sector >> National Audit Office Criticise 084 Use By Govt . https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1374252871 Message started by bigjohn on Jul 19^th, 2013 at 4:54pm

Title: National Audit Office Criticise 084 Use By Govt .
Post by bigjohn on Jul 19^th, 2013 at 4:54pm

"Higher rate Government phone lines cost callers £56 million last year and nearly half the bill was run up before customers even got through to speak to an adviser, the public spending watchdog has revealed.

The "eye-watering" costs are hitting the poorest and most vulnerable hard because they rely disproportionately on pay-as-you-go mobiles, which incur the highest charges, it was claimed."

Full story here:
http://money.aol.co.uk/2013/07/19/phone-line-callers-charged-56m/

Title: Re: National Audit Office Criticise 084 Use By Govt .
Post by Ian G on Jul 19^th, 2013 at 6:24pm

This has received wide coverage. Many national newspapers (Times, Independent, Guardian, Daily Mail, Sun, Mirror, Herald Scotland) and a few local papers covered this story yesterday so it is on a lot of people's radar.

Maybe this time, action will be taken?

Title: Re: National Audit Office Criticise 084 Use By Govt .
Post by Dave on Jul 19^th, 2013 at 6:53pm

The full report can be viewed here:

http://www.nao.org.uk/report/charges-for-customer-telephone-lines/

Title: Re: National Audit Office Criticise 084 Use By Govt .
Post by SilentCallsVictim on Jul 21^st, 2013 at 10:03am

Those able to tolerate hearing contributions to "London's biggest conversation" may be interested in listening to LBC 97.3 around midday today, when this topic will be discussed.

Title: Re: National Audit Office Criticise 084 Use By Govt .
Post by derrick on Jul 22^nd, 2013 at 11:07am

SilentCallsVictim wrote on Jul 21^st, 2013 at 10:03am:

Those able to tolerate hearing contributions to "London's biggest conversation" may be interested in listening to LBC 97.3 around midday today, when this topic will be discussed.

I know what you mean, I seriously doubt most of the presenters of that station know the meaning of the word "Conversation", mostly liking the sound of their own voice by repeating over and over what the question is and continually giving their side before engaging any callers.

"Conversation: - is a form of interactive, spontaneous communication between two or more people who are following rules of etiquette"

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