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Main Forum >> Call Providers >> T-Mob Introduce 25.5p Fee To Call Customer Service
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Message started by bigjohn on Nov 6th, 2013 at 9:17pm

Title: T-Mob Introduce 25.5p Fee To Call Customer Service
Post by bigjohn on Nov 6th, 2013 at 9:17pm
The latest T-Mobile exercise to squeeze more money out of customers, is to charge sim only contract customers to call customer services. Customers with contracts with equipment still can call free.

http://www.t-mobile.co.uk/shop/sim-only/plans/

Title: Re: T-Mob Introduce 25.5p Fee To Call Customer Service
Post by CJT-80 on Nov 8th, 2013 at 5:20pm

bigjohn wrote on Nov 6th, 2013 at 9:17pm:
The latest T-Mobile exercise to squeeze more money out of customers, is to charge sim only contract customers to call customer services. Customers with contracts with equipment still can call free.

http://www.t-mobile.co.uk/shop/sim-only/plans/



Shocking.. I am glad I left them sometime ago.. not like their customer service is any good anyway... it's outsourced!

Title: Re: T-Mob Introduce 25.5p Fee To Call Customer Service
Post by Heinz on Nov 9th, 2013 at 9:29am
I reckon they'll all be doing whatever they think they can get away with to boost revenue to cover their losses when they are forced to make 080 calls free instead of premium rated.

Title: Re: T-Mob Introduce 25.5p Fee To Call Customer Service
Post by bigjohn on Nov 10th, 2013 at 4:01am
The thought occurred to me you could possibly avoid the charge by calling  Customer Service on 07953 966 150  out of your inclusive minutes,instead of calling 150. However it could result in you wasting a lot of your inclusive minutes depending on the time to answer etc.

Title: Re: T-Mob Introduce 25.5p Fee To Call Customer Service
Post by Dave on Nov 10th, 2013 at 8:16pm

bigjohn wrote on Nov 10th, 2013 at 4:01am:
The thought occurred to me you could possibly avoid the charge by calling  Customer Service on 07953 966 150  out of your inclusive minutes,instead of calling 150. However it could result in you wasting a lot of your inclusive minutes depending on the time to answer etc.

It could be the case that this number is charged the same as the short customer services number.

Title: Re: T-Mob Introduce 25.5p Fee To Call Customer Service
Post by bigjohn on Nov 10th, 2013 at 9:07pm

Dave wrote on Nov 10th, 2013 at 8:16pm:

bigjohn wrote on Nov 10th, 2013 at 4:01am:
The thought occurred to me you could possibly avoid the charge by calling  Customer Service on 07953 966 150  out of your inclusive minutes,instead of calling 150. However it could result in you wasting a lot of your inclusive minutes depending on the time to answer etc.

It could be the case that this number is charged the same as the short customer services number.


Yes true  hence me saying possibly. :)

A better  way to avoid it call them on 0800 956 5042 from a landline and follow menu.

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