I can confirm that the alternative  number is 020 8185 0710 and it goes to the same menu as the 0845 one.

Welsh speakers should use 020 8185 0717

The website is http://www.adviceguide.org.uk/england/consumer_e.htm

This is the former Consumer Direct Service which the CAB took over not any other part of CAB.
http://www.oft.gov.uk/consumer-advice/CAB-overview#.UrdKKeqYbmI

If you live in Northern Ireland. Channel Islands .Isle Of Man. see http://www.adviceguide.org.uk/england/consumer_e/consumer_protection_for_the_consumer_e/consumer_citizens_advice_consumer_service_e/if_you_need_more_help.htm for separate contact details.

You would think that all  Local Authority (Trading Standards) websites would quote the alternative number,  some do and many don't. They cant even get call charges right. :o

Thanks. These numbers have been listed for a while.

Citizen's Advice Consumer Helpline can also be reached on 0808 156 6030, which answers the same as 0845 404 0506 and 020 8185 0710.

CA Consumer Helpline appears as if it might have numbers from 0808 156 6030 to 6059, although I didn't try them all. I didn't come across any freephone number for the Welsh-speaking line.

Dave wrote on Dec 22^nd, 2013 at 11:25pm:

Thanks. These numbers have been listed for a while. Citizen's Advice Consumer Helpline can also be reached on 0808 156 6030, which answers the same as 0845 404 0506 and 020 8185 0710. CA Consumer Helpline appears as if it might have numbers from 0808 156 6030 to 6059, although I didn't try them all. I didn't come across any freephone number for the Welsh-speaking line.

The freephone number 0808 156 6030 is still in service. Another, for the record, is 0808 156 2259.

The main number, 0845 404 0506, became 0345 404 0506 on 12 June 2014.

Dave wrote on Mar 13^th, 2015 at 11:07pm:

Dave wrote on Dec 22nd, 2013 at 11:25pm: Thanks. These numbers have been listed for a while. Citizen's Advice Consumer Helpline can also be reached on 0808 156 6030, which answers the same as 0845 404 0506 and 020 8185 0710. CA Consumer Helpline appears as if it might have numbers from 0808 156 6030 to 6059, although I didn't try them all. I didn't come across any freephone number for the Welsh-speaking line. The freephone number 0808 156 6030 is still in service. Another, for the record, is 0808 156 2259.

Two more for the record; -

0808 1561036, and 0808 1566032.

.

derrick wrote on Mar 15^th, 2015 at 9:41am:

Two more for the record; - 0808 1561036, and 0808 1566032.

Yes, there seems to be blocks of numbers for (apparently) the same thing. Perhaps these are intended for internal use, e.g. individual Bureaux to ring.