"What is changing?

You will see a 2.7% increase to your monthly plan charge on any bills you receive from the 28th May, if you joined or upgraded to a 12, 18 or 24 month Pay Monthly or Small Business contract before the 23rd January 2014. This increase is in line with the Retail Price Index (a measure of inflation) published by the Office for National Statistics on the 25th March 2014.

If you joined or upgraded after the 23rd January 2014 then you are not affected by the price increase. If you have upgraded to a new contract in the last 30 days you may still receive a letter, however the price increase is not applicable to your new plan.

"For some customers, we are also making changes to a number of other charges such as standard UK calls and texts when you go over your mobile allowance, and other services like calls to 08 numbers, international calls and MMS. These changes will take effect from the 28th May."


http://terms.ee.co.uk/ee-price-changes-information.html

"We’ve just had information from a source that confirms EE are set to increase prices. Their pay monthly contracts will go up by 2.7% on 28th May 2014. This is in line with inflation and the current terms and conditions on monthly contracts.

"This price rise comes after new terms and conditions started for customers a month ago, which allow EE to increase monthly prices only once per year and not any higher than the RPI. This just happens to be the same 2.7% EE are increasing costs by."


http://www.coolsmartphone.com/2014/04/05/exclusive-ee-to-increase-prices-2-7-in-may/

Ofcom says 116 numbers are free to call, but EE says:


Quote:

116 - From Free up to 10p per minute Price vary by service, please refer to the help section of our website, ee.co.uk

EE also says:


Quote:

Calling into CS You can call into our Customer Services by dialling 150 from your handset or from a UK landline – call 0845 412 5000 (charged at local rates). If you’re calling from abroad call +44 7953 966 150.

http://ee.co.uk/content/dam/ee-help/Help-PDFs/EE_PAYM_NonStd_231213.pdf

40p a minute to call 0843, 0844, 0845, 0870, 0871, 0872, 0873 numbers. :o

Ian G wrote on Apr 6^th, 2014 at 9:06am:

EE also says: Quote: Calling into CS You can call into our Customer Services by dialling 150 from your handset or from a UK landline – call 0845 412 5000 (charged at local rates). If you’re calling from abroad call +44 7953 966 150. http://ee.co.uk/content/dam/ee-help/Help-PDFs/EE_PAYM_NonStd_231213.pdf

The number quoted was previously listed for T-Mobile and is still listed as such.. Orange use an alternative mobile number.

Either way it's NOT charged at "Local" rates as they technically don't exist.