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https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi Main Forum >> Geographical Numbers Chat >> Tesco Mobile 0345 Number Up and Running. https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1401332535 Message started by bigjohn on May 29^th, 2014 at 4:02am

Title: Tesco Mobile 0345 Number Up and Running.
Post by bigjohn on May 29^th, 2014 at 4:02am

The Tesco Mobile Customer Service Centre new 0345 number,
0345 301 4455. Is now working in tandem with the 0845 number, 0845 301 4455.

Wonder if Asda and Sainsbury,s Mobile will change 0845 number,s in time. :)

Title: Re: Tesco Mobile 0345 Number Up and Running.
Post by CJT-80 on May 30^th, 2014 at 6:38pm

bigjohn wrote on May 29^th, 2014 at 4:02am:

Thanks for this, I would wonder myself... I'll have a chat with the existing mods about updating the info on the database :)

EDIT: this number has now been confirmed in the database. The IVR options are identical for both. :)

Title: Re: Tesco Mobile 0345 Number Up and Running.
Post by Mike Fisher on Jun 18^th, 2014 at 4:51pm

just phoned 03453014466 and voice mail redirected me to 08453014455. This was then v. busy and told to hold on (surprisingly ????)

Title: Re: Tesco Mobile 0345 Number Up and Running.
Post by Ian G on Jun 18^th, 2014 at 5:22pm

0345 301 4466 is a typo on your behalf.

0345 301 4455 does indeed answer and ask callers to redial 0845 301 4455.

Have you tried 0345 300 6660 (was 0845 300 6660) instead?

Title: Re: Tesco Mobile 0345 Number Up and Running.
Post by bigjohn on Jun 18^th, 2014 at 5:45pm

Strange when i made the original post it was was connecting you direct to the menu identical to the 0845 one.

Title: Re: Tesco Mobile 0345 Number Up and Running.
Post by Ian G on Jun 18^th, 2014 at 6:06pm

Maybe the message is meant to be on the 0845 line redirecting callers to the new 0345 number but someone got confused, or was given incorrect instructions, and installed it the wrong way round?

Title: Re: Tesco Mobile 0345 Number Up and Running.
Post by CJT-80 on Jun 18^th, 2014 at 9:53pm

Now that's very very odd... it certainly worked when I confirmed it

The Technical Support and Aftersales line works fine via 0345 300 6660

If anyone is with Tesco Mobile perhaps a message could be sent asking why they have not amended both numbers?

:-?

Title: Re: Tesco Mobile 0345 Number Up and Running.
Post by bigjohn on Jul 4^th, 2014 at 3:42am

0345 301 4455 now connects you again. ;)

Title: Re: Tesco Mobile 0345 Number Up and Running.
Post by Ian G on Jul 4^th, 2014 at 8:06am

I am aware of people receiving emails from Tesco mobile stating their 0845 numbers are "local rate" and therefore compliant with CRD.

It seems that telecoms companies are the last to catch up with the realities of what happened more than ten years ago.

In many cases matching 0345 numbers are already working. However, some web pages have been updated and others have not.