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Main Forum >> Geographical Numbers Chat >> EE Introduce Call Jumping Charge.
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Message started by bigjohn on Aug 14th, 2014 at 5:23pm

Title: EE Introduce Call Jumping Charge.
Post by bigjohn on Aug 14th, 2014 at 5:23pm
EE now charge callers 50p if they wish to jump the queue. :o

Whatever next ?

See: http://www.bbc.co.uk/news/business-28790807

They still dont comply with the new directive either by giving a 01/02/3 customer service contact number.

http://ee.co.uk/help/get-in-touch

Title: Re: EE Introduce Call Jumping Charge.
Post by SilentCallsVictim on Aug 22nd, 2014 at 12:27pm
Simply as a punter (a customer of Orange) I have an interesting story from today to relate.

I declined the invitation to pay 50p to have my call to customer services "prioritised" and was answered by an agent within about 15 seconds. The quality of service provided to a non-priority caller was not significantly worse than that generally offered, so I could conclude that the I would have totally wasted my 50p had I taken that option.

I was not however offered a chargeable opportunity to opt-out of the spam service which follows. During and following my call, I received the following SMS messages:

Quote:
Time    From / To    Message
22/08/2014 10:07    from_Orange    Overall, how satisfied were you with the experience of contacting    EE / Orange / T-Mobile   ? On a scale of 10 (extremely satisfied) to 0 (very dissatisfied).
22/08/2014 10:08    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:08    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:16    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:16    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:17    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:17    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:21    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:21    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:21    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:21    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:21    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:34    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:34    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:44    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:44    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:44    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:44    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:44    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:44    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:44    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:44    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:56    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:56    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:56    from_Orange    Overall, how satisfied were you ….
22/08/2014 10:57    from_Orange    Overall, how satisfied were you ….


In my onigoing communications with EE by email (over various important matters), I have advised that a numeric response on a scale of 0-10 does not provide me with an adequate opportunity to make my point. 26 requests may reflect the extent to which EE is anxious to receive feedback, but …  >:(

Title: Re: EE Introduce Call Jumping Charge.
Post by CJT-80 on Aug 24th, 2014 at 1:06pm
Frankly there is nothing more annoying for me than those "improvement" surveys, especially the SMS ones!

They should provide an opt-out facility or another contact method to give proper feedback!

:(

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