Still  organisations continue to do this.

Heres two NHS ones that do.

http://apps.dwmh.nhs.uk/Sites/Contact-Us/index.asp?id=10202

http://www.patienttransport.nwas.nhs.uk/feedback/friends-family-test/#.U_bAs_ldXxQ

I agree it's really bad practice of them to call it Free in any way!

Sadly Ofcom aren't much better: "Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls." from here... NATIONAL RATE.. there is no such rate! (well not for 95% of the UK) >:(

Off to give feedback to those organisations now!

EDIT: The second one appears to have been amended....

CJT-80 wrote on Aug 27^th, 2014 at 10:15am:

... NATIONAL RATE.. there is no such rate! (well not for 95% of the UK) >:(

I am happy to be corrected, but I understand that whilst local calls and national calls remain distinct, it is the distinction between the rates charged for calling them that has now disappeared from residential landline tariffs. It is right to say that the term "national rate" is meaningless if it is being used to create a distinction from "local rate", because that distinction no longer exists.

The Ofcom statement covers the possibility that telcos may (as Talk Talk did for a time) re-introduce a distinction between charges for local and national calls by residential customers. I understand that the distinction remains in some business tariffs.

We use the term "geographic rate" and now "basic rate" to refer to that charged for calling 01, 02 and 03 numbers. It will be interesting to see what terms Ofcom will use in the upcoming communications activity about the 26 June 2015 changes.

CJT-80 wrote on Aug 27^th, 2014 at 10:15am:

EDIT: The second one appears to have been amended....

Sorry, I should have posted that I emailed them on 23/8/14.

CJT-80 wrote on Aug 27^th, 2014 at 10:15am:

The second one appears to have been amended....

No !!!

It still currently says in the text.

" As well as the Friends and Family test we will continue to actively seek patient views on our care and services provided. If you wish to give a compliment, raise a concern or make a complaint please contact the Patient Experience Team by Freephone: 0300 555 0110 or via email at talktous@nwas.nhs.uk "