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https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi Main Forum >> Government and Public Sector >> Winter Fuel Helpline Still Using 0845 ! https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1416513846 Message started by bigjohn on Nov 20^th, 2014 at 8:04pm

Title: Winter Fuel Helpline Still Using 0845 !
Post by bigjohn on Nov 20^th, 2014 at 8:04pm

In breach of Govt Guidelines they happily promote an 0845 number on their site, and all over the media.Despite the fact they have had nearly year now to sort things out. :o

https://www.gov.uk/winter-fuel-payment/how-to-claim

Title: Re: Winter Fuel Helpline Still Using 0845 !
Post by Heinz on Nov 21^st, 2014 at 11:04am

Happily though, click that link and scroll down and you'll find a "What's wrong with this page?" text box.

Obviously, it's intended for technical issues but it's available for comments such as, "Your 0845 numbers are in direct contravention of government guidelines re the use of 08 numbers. They should be 03 numbers by now" or similar.

If everyone reading this thread does that, perhaps, just perhaps .........

Title: Re: Winter Fuel Helpline Still Using 0845 !
Post by SilentCallsVictim on Nov 21^st, 2014 at 2:20pm

In fact this number has been changed in line with the same policy applied across the DWP. (The primary number is now the 03 equivalent, but with the 08 retained, being covered by a recorded message on calling it.)

Part of the change has been to refer only to the 03 versions on websites and other publicity. Clearly there has been a slip up in this case - both on the website and in briefings distributed to the media.

Title: Re: Winter Fuel Helpline Still Using 0845 !
Post by speedy on Dec 1^st, 2014 at 4:59pm

When I saw this Thread I had a look at my WF Letter very recently arrived to check the contact number which is shown as 0345 XXXXXXX but below is Textphone for Deaf/Hard of hearing ONLY 0845 6060285

I have noticed on a lot of other Gov and Borough Sites that the Special Number for Deaf etc always seems to still be 0845, why would this be, is there a Central Organisation that supplies this Service across the board that various organisations can apply for. if so who are they?

Title: Re: Winter Fuel Helpline Still Using 0845 !
Post by bigjohn on Dec 1^st, 2014 at 7:17pm

A textphone can be any number they wish to use, some Govt Departments and local authorities already have 01/02/03 textphone numbers.

EG:

https://www.gov.uk/tax-disc

http://www.birmingham.gov.uk/cs/Satellite?c=Page&childpagename=Council-Tax/PageLayout&cid=1223092556995&pagename=BCC/Common/Wrapper/Wrapper

In this particular case they could have overlooked it. :o

Title: Re: Winter Fuel Helpline Still Using 0845 !
Post by CJT-80 on Feb 5^th, 2015 at 3:20pm

With regards to the Textphone number provided there is an alternative 01 number.

It does state for Oversea's use, but then it's worth calling.

Interestingly as of today the website still show's the 084 number... :-?