Hi, I've had a few very harassing phone calls with BT's Indian call centres, whilst trying to find a few simple answers to some pricing queries  I have. Hoping someone can help me on here. Many thanks....

I understand Bt charge 9.58p a minute for a standard daytime residential call & 15.97p set up fee. I've been told that these two prices are always rounded up to the nearest penny & I've been also told they aren't! I've been told that the first minute is charged at 27p as 9.58p + 15.97p = 25.55 + a further rounding of 1.45 to .27p they couldn't explain why, also been told this isn't the case! I'm simply trying to work out how my call charges are arrived at.

As you can see, all very bamboozling, any help would be very gratefully received  :)

LK wrote on Jan 18^th, 2015 at 6:43pm:

Hi, I've had a few very harassing phone calls with BT's Indian call centres, whilst trying to find a few simple answers to some pricing queries  I have. Hoping someone can help me on here. Many thanks.... I understand Bt charge 9.58p a minute for a standard daytime residential call & 15.97p set up fee. I've been told that these two prices are always rounded up to the nearest penny & I've been also told they aren't! I've been told that the first minute is charged at 27p as 9.58p + 15.97p = 25.55 + a further rounding of 1.45 to .27p they couldn't explain why, also been told this isn't the case! I'm simply trying to work out how my call charges are arrived at. As you can see, all very bamboozling, any help would be very gratefully received  :)

Hi there, rather then calling up their confusing call centre, sit down with a cuppa and have a read of this: http://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_Residential.pdf and this: http://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_SpecialNos.pdf

Should keep anyone busy for a while.  I will look it over and come back with some meaningful info for you.  :)

If you're making more than about 10 minutes per week of weekday, daytime calls to 01, 02 and 03 numbers the BT Anytime call plan will save you money. If you do not have BT Broadband, you can make further savings by instead opting for the BT Home Phone Saver deal.

The BT Evening and Weekend and BT Weekend deals work out very expensive if you start making even a relatively small amount of daytime calls on weekdays.