I would like to find the geographical number for the UK customer services line of the Spanish airline Air Europa. aireuropa{dot}com Their UK contact number 0871 644 8011 or 0871 423 0717 appears to redirect to their main call centre in Spain or somewhere, which leaves you waiting indefinitely. There is no geographic number in Spain to call direct, only a similar premium rate number that cannot be accessed from outside Spain.

A booking I tried to make online failed but they have debited my card, so I need to get hold of them. I have tried the database and all the various tips given, so far to no avail.

Bit of a tough one - anyone able to help crack it..?

Thanks everyone for your attention, I have now solved the problem.

As there appeared to be no way to find a geographic number for Air Europa in UK, I resorted to calling their office in the Netherlands which does have a normal landline number in Amsterdam, +31 207 956 095. Using a suitable calling service this is of course much cheaper than calling a UK 0870 number. The call diverted immediately to the same call centre in Palma de Majorca (I asked her) where calls via the UK 0871 number are diverted.

She traced my attempted booking through my card number, and told me they had some issues with the web booking process which caused the problem, and it would be confirmed in a day or two. But I had just happened to notice that the cost of the flight I was booking had meanwhile come down by about £120, so I asked if we could cancel the original booking, do it again at the lower fare, and refund the original payment. She took care of the whole rebooking and refund process, the call lasted 27 minutes so a big saving on call charges plus the lucky bonus of 120 quid off the flight cost . . . yippeeee!

I don't know if it would be appropriate to add the overseas alternative number to the database, I have used such a solution before and it can probably often be useful.

Anyway, again many thanks to everyone organising and participating in this marvellous website!

Cheers - Dick

Hi,

Thanks for updating us and letting us know how you got in.

We do list international numbers as these can still be cost saving (as you know yourself).

I've added this number to the database.

Thanks for letting us know.

Daniel