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Message started by blackguard on Apr 10th, 2015 at 2:23pm

Title: conrad electronic uk ltd
Post by blackguard on Apr 10th, 2015 at 2:23pm
Hi All,
Any one heard of an alternative No for 08448262850

Conrad electronic uk ltd
returns depot
73 Murdock road
Bedford
Bedfordshire
mk41 7pl

Thanks

Title: Re: conrad electronic uk ltd
Post by Ian01 on Apr 10th, 2015 at 3:40pm
If you (as a consumer rather than as a business) are contacting them about something you have already purchased, and they provide access by telephone for this, Regulation 41 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require they provide an 01, 02, 03 or 080 number for you to call.

Where telephone access is provided but you have to call an 084, 087 or 09 number, Regulation 41(2) gives you the right to a refund of the call costs incurred over and above whatever the call would have cost had it been made to an 01, 02 or 03 number.

The regulations came into force on 13 June 2014. Send them an email requesting a 'basic rate' telephone number to comply with the regulations.

You can also report the non-compliance to Trading Standards via the Citizen's Advice national Consumer Helpline on 0345 404 0506.

Title: Re: conrad electronic uk ltd
Post by blackguard on Apr 11th, 2015 at 10:05am
Thanks Ian01
I will do as you suggest and see if that gets any results.

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