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https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi Main Forum >> Geographical Requests >> Time out subsciptions 0844 245 6975 https://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1430991197 Message started by allegro on May 7^th, 2015 at 9:33am

Title: Time out subsciptions 0844 245 6975
Post by allegro on May 7^th, 2015 at 9:33am

In the past I have used 0800 068 0050 to contact Time Out about problems with my subscription. This is now giving "unobtainable". A search on Sayno gives 01795 592827 which is also unobtainable.

https://timeout.subscribeonline.co.uk/login

Can anyone help please.

Under current legislation they shouldn't be using an 0844 number for customer support anyway.

Title: Re: Time out subsciptions 0844 245 6975
Post by Ian01 on May 7^th, 2015 at 9:52am

You can report the breach to Trading Standards via the Citizen's Advice national Consumer Helpline on 0345 404 0506. The regulations have been in place for almost 11 months so there is no excuse.

If you end up calling the 0844 number you are entitled to a refund of all call costs over and above whatever you would have paid to call an 01, 02 or 03 number. Be sure to claim the money back.

Title: Re: Time out subsciptions 0844 245 6975
Post by mainbass on May 7^th, 2015 at 12:02pm

Hi

Time Out Group HQ is at
4TH FLOOR
125 SHAFTSBURY AVENUE
LONDON
WC2H 8AD

& number is 020 7813 3000

Good luck.

Title: Re: Time out subsciptions 0844 245 6975
Post by bigjohn on May 7^th, 2015 at 5:11pm

The subscription service call centre appears to be run by these people
http://www.dovetailservices.com/

You might wish to try there 01795 number.

Title: Re: Time out subsciptions 0844 245 6975
Post by allegro on May 7^th, 2015 at 5:47pm

As I said in my OP, the 01795 number was also unobtainable.

I phoned the HQ shortly after my OP. Apparently they can't get hold of the distribution people either at the moment. They noted my problem (2 weeks of non-delivery) and said somebody would phone me back. Not holding my breath.

Title: Re: Time out subsciptions 0844 245 6975
Post by bigjohn on May 7^th, 2015 at 6:44pm

allegro wrote on May 7^th, 2015 at 5:47pm:

Yes you did but if you look at the link i posted your find a different 01795 displayed. Did you try that one ?

Title: Re: Time out subsciptions 0844 245 6975
Post by allegro on May 14^th, 2015 at 5:36am

Turns out I rang on the day their entire phone and internet system was in meltdown. The 0800 and 01795 numbers now work. I've also told them that it's now illegal for them to use an 0844 number for customer support.

The 01795 and 0800 numbers I put in my original post could usefully be put as confirmed alternatives for Time out subsciptions 0844 245 6975