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Main Forum >> Geographical Requests >> Number for 'Renault Connected Services'
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Message started by Andrew POULTON on Aug 21st, 2015 at 9:08am

Title: Number for 'Renault Connected Services'
Post by Andrew POULTON on Aug 21st, 2015 at 9:08am
I need to contact them for my cars maps and live services.
[It is really Tom Tom but they cannot deal with it unless it is on the special number.] [offices are not same place]
It cost £16 on the mobile last time and about 30p a minute on Virgin plan. The unverified numbers are wrong. [Go to Tom Tom or Canon uk.

the number I have is:-
0844 369 0000

Customer services cannot help. No other number.

If any one can suggest a phone service too FINE I was a member of 18185
Cheers Andy

Title: Re: Number for 'Renault Connected Services'
Post by CJT-80 on Aug 21st, 2015 at 1:01pm
Good Afternoon,

I decided to search for the number on-line and got this page

Click Navigation And Multimedia Help, then I clicked the ">" icon on the screen and was presented with the number you have given.   However beneath there are three click-able links.

Carminat TomTom and TomTom Live Queries

MediaNav Queries

R-Link Queries

I clicked Carminat TomTom.. and was presented with an e-mail address.  This would be the most reasonable option to use to a: contact them and b: ask for an alternative number.

For reference the e-mail address' are:

carminat.helplineUK@renault.com

medianav.helplineUK@renault.com

R-Link.helplineUK@renault.com

I hope this helps, and IF you do get an official alternative number please let us know what it is.

:)

Title: Re: Number for 'Renault Connected Services'
Post by Andrew POULTON on Aug 24th, 2015 at 2:35pm
Hi CJT
Thanks for the kind reply.
Sorry for the late acknowledgement.
That was helpful and I asked them to ring me.
I have had a call but witheld and they would/could not reveal any other number.

Cheers Andy

Title: Re: Number for 'Renault Connected Services'
Post by CJT-80 on Aug 25th, 2015 at 8:58am
Thanks for letting us know Andy,

At least we know it is a way to contact them.

Perhaps if they get more e-mails instead of calls they will change their contact number.. we shall see.

:)

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