It has been brought to my attention that the Hamilton Hilton Group are using 0871 numbers as a first point of contact. The number in question is +44-871-902 1618 I have found the alternative number and I will enter it on the database. In regard to the misuse of 0871 numbers which organization polices this practice who should I contact to make a complaint. I have attempted to contact the Hilton Group but without success.

Its a Hampton By Hilton Hotel franchised out to http://www.atlashotels.co.uk/our-hotels who also have numerous Holiday Inn Express Franchises.

They use 0871 numbers extensively as the first point of contact for their Hotels. EG.Sales . Which is perfectly legal and above board.

They are only required to offer  a 01/02/03 customer service number to call them on if the customer has a customer service query EG. Booking Change. Which should  normally appear on the booking form.

Hilton offer a FREEphone Number for Customer Service 0800 833775 (Option 2)

On the Holiday Inn Express Main Site they do say
(To modify or cancel an existing reservation call :  020 33 499657 )

Thanks for putting me right BigJohn much appreciated, I think it is still a scam I of course located the 0151 number and made contact via this number

So you managed to finally contact them?

I have entered the alternative number on the database

bazzerfewi wrote on Apr 28^th, 2017 at 9:36am:

I have entered the alternative number on the database

It is now in the verified Database, apologies for not noticing this :-)

CJT-80 wrote on Apr 28^th, 2017 at 6:19pm:

bazzerfewi wrote on Apr 28th, 2017 at 9:36am: I have entered the alternative number on the database It is now in the verified Database, apologies for not noticing this :-)

The number quoted 0151 707 7877  belongs to a Miller and Carter Steakhouse.
http://www.millerandcarter.co.uk/restaurants/north-west/millerandcarteralbertdock/findus   :-?

Hiltons Central Reservations Number  is  0800 833775 this is the alternative to their main uk reservations number 08705 909090 which they still promote here as a national rate number . No mention of service charge.

https://secure.hilton.com/en/hi/feedback/hrwfone.jhtml

Edit - Admin - Phone number as requested

bigjohn wrote on Apr 29^th, 2017 at 8:51am:

The number quoted 0151 707 7877  belongs to a Miller and Carter Steakhouse. http://www.millerandcarter.co.uk/restaurants/north-west/millerandcarteralbertdock/findus   :-? Hiltons Central Reservations Number  is  0800 833775 this is the alternative to their main uk reservations number 08705 909090 which they still promote here as a national rate number . No mention of service charge. https://secure.hilton.com/en/hi/feedback/hrwfone.jhtml Edit - Admin - Phone number as requested

bigjohn

Thanks for pointing this out... and for the PM...

I believe this may have been dealt with but I will go check

EDIT: Feedback submitted to Hilton Hotels regarding their use of an 0870 number with incorrect information given.  Due to limited character space (500 word limit) I have invited them to contact me for more information.

I will await their reply and report back.  :)

💿appologies I am a numpty I entered the wrong alternative number for Hampton Hilton it was meant to be 0151 7026200 and it may not be relevant now 0800/0808 numbers are free to call from mobiles sorry again

bigjohn wrote on Apr 29^th, 2017 at 8:51am:

Hiltons Central Reservations Number  is  0800 833775 this is the alternative to their main uk reservations number 08705 909090 which they still promote here as a national rate number . No mention of service charge. https://secure.hilton.com/en/hi/feedback/hrwfone.jhtml Edit - Admin - Phone number as requested

According to this page: https://secure.hilton.com/en/ch/feedback/hrwfone.jhtml#natl they mention 2 numbers:

HHonors (UK and Europe)
00800 444 66677

HHonors (UK)
08705 466677 (noted as National Rate)

Both are different to the 0870 and 0800 numbers given previously....  :o

The prefix 00800 (or +800) plus eight further digits is a free call from anywhere in the world. This is an international freephone number.

The denotion of 0845 as local rate and 0870 as national rate hasn't been true for a very long time and should be reported, perhaps to ASA.

0151 7026200 is the alternative number as callers are connected to Hilton Booking

I verified this today 08705 909090 is the none geographical number and the  0151 7026200 geographical number connects customers to Hilton Bookings

The  08705 909090 number appears  on the contact page i linked to, it states for calls from United Kingdom- including N. Ireland

see: https://secure.hilton.com/en/hi/feedback/hrwfone.jhtml

I got the 0800 833775  alternative to it from the Say No To 0870 Verified Number List. I checked to see if it still worked before i mentioned it.

08705 909090 is answered by a different menu.

0151 7026200 is the specific number for the Hampton By Hilton. Liverpool City Centre.

They all appear to be  answered by one or other of the Hilton Call Centres.

It is a strange one this, I stayed at the Hampton Albert Dock LIverpool and when the staff rang 0151 7026200 the call was patched through to the Hilton International Call Centre

bazzerfewi wrote on May 3^rd, 2017 at 6:38pm:

It is a strange one this, I stayed at the Hampton Albert Dock LIverpool and when the staff rang 0151 7026200 the call was patched through to the Hilton International Call Centre

Yes that would be correct as i mentioned above.(They all appear to be  answered by one or other of the Hilton Call Centres).

But they advertise the 0151 number specifically  in the Liverpool Area.

See: http://www.thomsonlocal.com/The-Hampton-by-Hilton-Liverpool-City-Centre/2394812/01517026200/

bigjohn wrote on May 3^rd, 2017 at 6:11pm:

The  08705 909090 number appears  on the contact page i linked to, it states for calls from United Kingdom- including N. Ireland see: https://secure.hilton.com/en/hi/feedback/hrwfone.jhtml

This is the specific number I have discussed with Hilton Hotels Customer Service (by e-mail)

I basically advised the approx call costs (I used Sky and O2 as examples) of the 087 number and then advised the situation regarding using the 03 equivalent number and the associated call costs (mainly that it's an inclusive call) as a reason to switch to the 03 number.  Lets hope it does some good!