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SAYNOTO0870.COM › Main Forum › Geographical Requests › Virgin Mobile Customer Services 0845 6000 789

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Virgin Mobile Customer Services 0845 6000 789 (Read 69,069 times)

Forum Admin YaBB Administrator Offline Posts: 374 Gender:	Virgin Mobile Customer Services 0845 6000 789 Jul 19^th, 2003 at 11:02am Require Geographical Number for: Company: Virgin Mobile Customer Services 0845 Number: 0845 6000 789
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Forum Admin YaBB Administrator Offline Posts: 374 Gender:	Re: Virgin Mobile Customer Services 0845 6000 789 Reply #1 - Jul 20^th, 2003 at 10:38am Virgin Mobile CS 0845 6000 789 01225 895 001 Virgin Mobile 0845 6000 070 01225 895 000
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Derek_Trotter Newbie Offline Posts: 6	Virgin Mobile C/Servs geo' number req'd please. Reply #2 - Aug 28^th, 2004 at 8:19pm Bonjour! The posted geographical number (01225 895001) for Virgin Mobile customer services (0845 6000789) has been terminated. Does anyone know the new geographical number? Cushty!
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Virgin Mobile C/Servs geo' number req'd please Reply #3 - Aug 31^st, 2004 at 12:50pm A search of BT Directory Enquiries gives the Trowbridge switchboard number as (01225) 895555. The address is: Willow Gro House Windsor Rd White Horse Business Park Trowbridge BA14 0TQ
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Derek_Trotter Newbie Offline Posts: 6	Re: Virgin Mobile C/Servs geo' number req'd please Reply #4 - Aug 31^st, 2004 at 9:03pm Hi Dave (or is it Rodney!!), Thanks very much for the info, i will give it a go tomorrow and confirm to the site if it should be updated to reflect this number. Pukka...... Del Boy.
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Derek_Trotter

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Re: Virgin Mobile C/Servs geo' number req'd please
Reply #5 - Aug 31^st, 2004 at 9:37pm

Hi Dave,
I have just checked the number but unfortunately it doesn't appear to be for customer services. As you mentioned, it is the general switchboard number. I have searched on Google and Ask Jeeves but have drawn a blank. I will keep trying and post any information found. Thanks again and regards
Del Boy.

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DaveM Global Moderator Offline Du vin, du pain, du Ibuprofen ¡ Posts: 845 Peterborough Gender:	Re: Virgin Mobile C/Servs geo' number req'd please Reply #6 - Sep 2^nd, 2004 at 4:07pm That's correct; it is the switchboard ! But did you ask them to put you through to Customer services ?? If you had, the young lady there would have been very happy to oblige (& put you through!!) What a plonker !!
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edwardeast

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Re: Virgin Mobile C/Servs geo' number req'd please
Reply #7 - Sep 2^nd, 2004 at 5:53pm

I had been using the 01483.... number posted on this web site for the last 6 months and found it unobtainable from the beginning of this week.
I went to the free Virgin internet help line (number found by logging in to the virgin web site, email section). After a long chat to a fairly helpful voice, it appeared that none of the people on that help line knew that there had ever been a non-geographical number.
Obviously there is some scam whereby Virgin takes a cut of 0845 reveue and they have just woken up to some users by-passing that.
Let's hope we can find an alternative before the cost of 0845 calls ruins us.

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DaveM

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Re: Virgin Mobile C/Servs geo' number req'd please
Reply #8 - Sep 3^rd, 2004 at 2:40am

Who is this plonker and what is he babbling on about ???

We were talking about Virgin Mobile, absolutely NOTHING to do with the Virgin.net Dial-up, which is what I assume he is on about. Angry

BTW, we've had the Head Office switchboard number 01225 895555 in the listings for some time, in case nobody noticed !!

It stops hurting when I stop banging it against the wall !!

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Dave

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Re: Virgin Mobile Customer Services 0845 6000 789
Reply #9 - Jun 6^th, 2006 at 7:34pm

The number 01373 855643 has been entered into the database. It is apparently for overseas callers, although I can't find where it says about it on the VM website.

01373 855646 answers "Hi, we are now longer offering this service" and mentions Virgin Mobile Bites. Perhaps numbers nearby will be the alternative for 0845 6000 789 as it has a menu, whereas 855643 does not.

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Dave

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Re: Virgin Mobile Customer Services 0845 6000 789
Reply #10 - Sep 29^th, 2013 at 6:58pm

I have had a tidy up of entries for Virgin Mobile, or "Mobile from Virgin Media" as it now calls itself.

The main mobile customer service number is 0845 600 0789. Its options are:
1. Pay as you go
2. Pay monthly or mobile broadband
3. Talk about digital TV, home broadband or home phone

The same IVR (menu) options can be reached via:

0800 952 2033
07953 967967
789 from a Virgin mobile phone

The main Virgin Media IVR is on 0333 000 3101 and this has an option for mobile enquiries, so I have listed it as the geographic rate alternative to 0845 600 0789.

There are a raft sales numbers, which also allow access to customer services. The options are:
1. Not with them
2. Upgrade package already got
3. Question about Virgin Mobile service
4. Talk about Virgin Media broadband, TV or home phone

The known numbers are:

0845 600 0019
0845 650 4500
0800 052 0238
0800 052 0375
0800 052 7549
0800 183 9146
0800 952 2038
0800 952 2040
0800 952 2227
0800 408 9310
0808 100 8282

We had listed, as verified, the head office switchboard number 01225 895555. This was the only geographic alternative for mobile customer services and apparently callers would have to ask to be put through as it was main switchboard.

As part of Virgin Mobile's integration into Virgin Media, the Trowbridge office closed in December 2012. The 01225 8955555 number remains active, and answers with the same message as on 01256 752000, which is the number for Virgin Media head office, so perhaps it routes to there.

« Last Edit: Sep 29^th, 2013 at 7:44pm by Dave »

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Dave

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Re: Virgin Mobile Customer Services 0845 6000 789
Reply #11 - Sep 30^th, 2013 at 11:02am

Further to my posting yesterday, I've removed some unverified numbers are they don't work. I'm posting them here for the record, in case they might be useful in future:

01373 855620 - technical support - temporarily out of order
01373 855643 - Reconditioned sales - temporarily out of order
01373 855672 - temporarily out of order
01373 855624/25/26/71 - all busy

« Last Edit: Sep 30^th, 2013 at 11:02am by Dave »

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ReelLifePhotos Newbie Offline Posts: 2 Gender:	Re: Virgin Mobile Customer Services 0845 6000 789 Reply #12 - Dec 20^th, 2013 at 12:27pm I successfully used this number today to speak to Virgin Mobile Customer Services. It is also the main switchboard with options for Virgin Media too. 0800 519 6832
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Dave

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Re: Virgin Mobile Customer Services 0845 6000 789
Reply #13 - Dec 20^th, 2013 at 1:04pm

ReelLifePhotos wrote on Dec 20^th, 2013 at 12:27pm:

I successfully used this number today to speak to Virgin Mobile Customer Services. It is also the main switchboard with options for Virgin Media too. 0800 519 6832

Thanks. As this number is for the Huddersfield Virgin Media Store and as we have a direct alternative for Virgin Mobile, with the same options on, it being 0800 952 2033 I won't list this number.

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ReelLifePhotos Newbie Offline Posts: 2 Gender:	Re: Virgin Mobile Customer Services 0845 6000 789 Reply #14 - Dec 20^th, 2013 at 2:37pm Oh that is a shame, as it is a normal switchboard with the same menus to choose from, and was free and speedy to access Virgin Mobile or if required Virgin Media. Can't get much better than that...
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