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DHL Customer Services (Read 86,465 times)

Atreyu Guest	DHL Customer Services Jul 22^nd, 2003 at 10:56am Is there a local number for DHL Customer Services? The only one I have is 08701-100300.
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Paul Guest	Re: DHL local number Reply #1 - Jul 31^st, 2003 at 6:10pm The only number I can find for DHL Int'l other than 0870 110 0300 is TELFORD (01952) 290466. The number is answered "DHL Telford" but I don't know whether they will be able to help you on this number. Good Luck.
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440102 Guest	Re: DHL local number Reply #2 - Nov 27^th, 2003 at 5:57pm Should be 01332 816960
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rydaway

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DHL
Reply #3 - Jan 8^th, 2006 at 5:31pm

DHL offer a first class parcel collection and delivery service.

However, when one needs to arrange a collection, a 0870 number should be called. Whilst this site offers alternative numbers for DHL, when they are called one is advised (yes, you've guessed) ". . you need to call 0870 . . .". Similarly, the response is the same no matter who one talks with at DHL.

The sad thing is, one gets the impresssion they use every trick in the book to extend the call for as long as possible.

Does anybody out there please know the geographical number for DHL parcels collections? Smiley

rydaway

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trevord

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Re: DHL
Reply #4 - Jan 8^th, 2006 at 6:20pm

When I wanted a courier service and they mostly offered 0870 & 0845 numbers in the Business Directory, I chose the one with a freephone 0800 number. That was FedEx, but it proved to be a mistake because it went to an Indian call centre and I had to repeat all my details about 3 times and then they still looked up the wrong postcode, so I gave up and picked another courier, with an 0845 number. (Yes, I would have preferrred a geo number but at least it wasn't 0870.) That was UPS and they did a same day pick-up from home, and were very efficient.

My moral here is: if they only offer an 0870 number, go elsewhere. That way companies might eventually get the message.

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Tanllan

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Re: DHL
Reply #5 - Jan 8^th, 2006 at 6:52pm

Rip-Off Britain (

ROB

)!
DHL Netherlands offers 0800 and geog. I have not checked the other countries, but it does show what they expect in the UK, in common with other greedy companies. And, of course, DHL Netherlands' use of 0800 and geog allows for international access. Perhaps the other countries just employ brighter and more honest people. Cry

0800 is nice, but I would be happy with geog. I do not expect to have to pay a hidden subsidy. If they want a revenue share use 09X - and then negotiate for more than half.

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rydaway

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Re: DHL
Reply #6 - Jan 9^th, 2006 at 7:36pm

Thanks, all, for trying.

There does appear to be a few LOCAL DHL geographical numbers still scattered about the country. Sadly, the branches local to here force punters to use trick 0870 numbers.

The con continues. Just received our 18185 bill. 99.9% of calls UK are £0.04. The last call to 0870 2400555 to arrange a DHL collection was only for 2m:07secs and cost a disproportionate £0.1247. Sad

« Last Edit: Jan 9^th, 2006 at 7:37pm by rydaway »

rydaway

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acuk Newbie Offline Posts: 5	Re: DHL Reply #7 - Jan 9^th, 2006 at 8:24pm i think this number goes through to the DHL call centre in the UK. I've used this before to speak to DHL customer services. Try calling 01332 816960 - when i last called it, it gave the same automated menu options as the advertised DHL 0870 number.
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Heinz

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Essex

Re: DHL
Reply #8 - Jan 9^th, 2006 at 11:04pm

acuk wrote on Jan 9^th, 2006 at 8:24pm:

i think this number goes through to the DHL call centre in the UK. I've used this before to speak to DHL customer services. Try calling 01332 816960 - when i last called it, it gave the same automated menu options as the advertised DHL 0870 number.

Sounds like it might - at 11pm there's a recording saying, "DHL office hours are ..... Please call back."

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015

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rydaway Newbie Offline Posts: 42 Gender:	Re: DHL Reply #9 - Jan 10^th, 2006 at 4:56pm WELL DONE & TKS, acuk. WELL DONE & TKS, Heinz. Called your recommended number and got messages similar to : "To book a collection push 2" . . "To speak with an adviser, push 2". Then had to hang up as nothing to be collected at the moment. LOOKS VERY PROMISING. Am most grateful to you all for your help and interest.
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Pure Newbie Offline Posts: 1	Re: DHL Reply #10 - Oct 22^nd, 2006 at 5:17pm UPS are definitly the best! 08457877877 or 01159716100 [size=12][/size]
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rydaway Newbie Offline Posts: 42 Gender:	Re: DHL Reply #11 - Nov 3^rd, 2006 at 3:09pm Have given up trying to arrange DHL collections by 'phone. All is now done with email and very efficient it is too. No complaints. The sooner these companies learn many object to the use of their scam telephone numbers the better it will be for all.
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Heinz

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Re: DHL
Reply #12 - Nov 3^rd, 2006 at 3:24pm

rydaway wrote on Nov 3^rd, 2006 at 3:09pm:

Have given up trying to arrange DHL collections by 'phone. All is now done with email and very efficient it is too. No complaints.

The sooner these companies learn many object to the use of their scam telephone numbers the better it will be for all.

Are you saying that the number which looked so promising back in January doesn't now work?

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015

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rydaway Newbie Offline Posts: 42 Gender:	Re: DHL Reply #13 - Nov 4^th, 2006 at 4:38pm "Are you saying that the number which looked so promising back in January doesn't now work? No, not saying that, just got fed up pushing buttons and hanging on listening to pesky music. email is much quicker and all seems to work fine, thanks.
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Shoog Newbie Offline Posts: 3	Re: DHL Customer Services Reply #14 - Dec 5^th, 2006 at 2:07pm Hi I have a package to be picked up by DHL and was given the number 0870 2400 555 to call to arrange collection. I tried 01332 816960 and the guy said it was the business number and I needed to call the domestic number (0870 2400 555) but I asked and he transferred me. Hope that helps someone.
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