SAYNOTO0870.COM - Sky Customer Services

bigjohn

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Re: Sky Customer Services
Reply #1125 - Oct 31^st, 2013 at 4:21am

eirman wrote on Oct 30^th, 2013 at 6:59pm:

I used 020 71

** *

020 today. (I had success with it in the past).
As far as I could make out, it is only an automated service relating to billing.
Anything I could do here, I could also do on line.

To get to speak to anyone I was informed that I should call 08442 414141

No its not an automated service only. If you follow the prompts on some questions it does lead to you a live operator. EG New Customer. Wink

~ Edited by Dave: This number is no longer in service.

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« Last Edit: Jun 26^th, 2023 at 6:31pm by Dave »

BJ.

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CJT-80

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Re: Sky Customer Services
Reply #1126 - Oct 31^st, 2013 at 10:53am

eirman wrote on Oct 30^th, 2013 at 6:59pm:

I used 020 71

** *

020 today. (I had success with it in the past).
As far as I could make out, it is only an automated service relating to billing.
Anything I could do here, I could also do on line.

To get to speak to anyone I was informed that I should call 08442 414141

Out of interest who informed you of that? A Sky employee perhaps?

I will be calling it later to check on billing but I have used it to renew and to advise I wanted to cancel.

I will report back later on how it went.

~ Edited by Dave: This number is no longer in service.

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« Last Edit: Jun 26^th, 2023 at 6:31pm by Dave »

Regards,

CJT-80

Any comments made are my own and are not those of SayNoTo0870.com

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eirman

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Re: Sky Customer Services
Reply #1127 - Oct 31^st, 2013 at 11:09am

bigjohn wrote on Oct 31^st, 2013 at 4:21am:

No its not an automated service only. If you follow the prompts on some questions it does lead to you a live operator. EG New Customer. Wink

Thanks BigJohn. As a long standing customer I naturally didn't try the new customer option. In fact I'd bet that there are freephone options for new customers.

I want to speak to customer services at regular landline rates. I use 13434.ie (identical to 18185.co.uk) to regular UK landlines which costs 1 cent per minute. 0844 costs 5 cents per minute.

Should I explore the menus further on 020 71

** *

020
or try some others?

~ Edited by Dave: This number is no longer in service.

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« Last Edit: Jun 26^th, 2023 at 6:32pm by Dave »

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eirman

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Re: Sky Customer Services
Reply #1128 - Oct 31^st, 2013 at 11:18am

eirman wrote on Oct 30^th, 2013 at 6:59pm:

To get to speak to anyone I was informed that I should call 08442 414141

CJT-80 wrote on Oct 31^st, 2013 at 10:53am:

Out of interest who informed you of that? A Sky employee perhaps?

That number was given as an automated response when delving deeper into some billing menus (after Postcode Voice Recognition).
I was stonewalled when it came to speaking to someone about my bill.

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« Last Edit: Oct 31^st, 2013 at 3:43pm by eirman »

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Dave

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Re: Sky Customer Services
Reply #1129 - Oct 31^st, 2013 at 2:25pm

Hello eirman and welcome to SayNoTo0870.com.

Feedback is much appreciated and can be used to make the listings more accurate, which helps others. If Sky has blocked off some of the routes on the IVR (menu) on this number, but there are still avenues to get to speak to someone then it would be useful to know what these are in explicit terms (i.e. what options need to be selected or what needs to be said if it's voice-controlled). It might also be useful to know which sequence of selections are met with the redirection message to the 0844 number.

If someone would like to suggest something then I am happy to amend the listing.

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« Last Edit: Oct 31^st, 2013 at 2:27pm by Dave »

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Ben Lowe

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Re: Sky Customer Services
Reply #1130 - Nov 5^th, 2013 at 11:20pm

Hey,

I used the number 020 71

* **

020 (as I have done several times over at least 18+ months) on the 5/11/13 without any issues.

I wanted to cancel Movies and HD to save cash - though I was hoping that they may offer me any kind of deal regarding the HD as I've had this for 3/4 yrs now & there is a difference in picture quality.

I used option 3 then 4 & was answered straight away.

They gave me an offer of keeping the HD for £5 per month for the next 12 months which I took.

Hope this helps.

~ Edited by Dave: This number is no longer in service.

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« Last Edit: Jun 26^th, 2023 at 6:32pm by Dave »

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eirman Newbie Offline Posts: 7 Ireland Gender:	Re: Sky Customer Services Reply #1131 - Nov 13^th, 2013 at 11:41am I used the 020 71 * ** 02 again without any issues. I did not come up against the 0844... blockage this time. I did nothing different this time, so it must have a temporary issue, the last time. ~ Edited by Dave: This number is no longer in service.
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Ian G Senior Member Offline Posts: 276 Gender:	Re: Sky Customer Services Reply #1132 - Nov 28^th, 2013 at 11:21pm Post made on 27 November at 3:33pm by ricard is missing here. Not found in Google cache.
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NGMsGhost

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Re: Sky Customer Services
Reply #1133 - Feb 16^th, 2014 at 5:31pm

Noting how this thread has now gone quiet for three months and how several working geographic numbers for Sky currently seem to be available does this suggest Sky has finally begun to accept that it can't actually blackmail everyone in the world in to becoming a Sky Talk customer through its use of 084 numbers that are charged to customers of all other phone companies as an out of bundle covert premium rate. Undecided

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« Last Edit: Feb 16^th, 2014 at 7:21pm by NGMsGhost »

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sva Newbie Offline Posts: 2 Gender:	Re: Sky Customer Services Reply #1134 - May 3^rd, 2014 at 3:01pm Just tried the 020 71 * ** 02 number and it's not working. A few time it did ring only to go to an automated voice saying the service was no longer available. ~ Edited by Dave: This number is no longer in service.
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Heinz Supreme Member Offline Posts: 1,362 Essex	Re: Sky Customer Services Reply #1135 - May 3^rd, 2014 at 4:27pm If you dial the final 0, you'll find it's working fine.
Back to top	After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015 IP Logged

Ian G Senior Member Offline Posts: 276 Gender:	Re: Sky Customer Services Reply #1136 - May 3^rd, 2014 at 4:31pm -> 020 71 ** * 020 ~ Edited by Dave: This number is no longer in service.
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sva Newbie Offline Posts: 2 Gender:	Re: Sky Customer Services Reply #1137 - May 3^rd, 2014 at 4:33pm I was, that's just a typo. It works off my mobile though, so it might be an issue my end.
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CJT-80 Global Moderator Offline Posts: 1,714 Manchester Gender:	Re: Sky Customer Services Reply #1138 - May 4^th, 2014 at 10:54am Good Morning, I have just tried the number from my mobile, and it answers with a message requesting you to enter your home phone number to get you through to the right person.. so appears to work fine.
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rosieedgar1988

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Re: Sky Customer Services
Reply #1139 - Jun 13^th, 2014 at 6:34pm

On Tuesday i had a miss call from "020 8415 9500" i called back and is the same menu as the normal 0844 number, I just called the above 020 71

* **

02 number at 7:43pm and is the same menu as i stated on here.

02084 looks like it comes from the heathrow/london area of skys call centre.

I have checked the database but no match was found.

Hope i helped

~ Edited by Dave: This number is no longer in service.

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« Last Edit: Jun 26^th, 2023 at 6:34pm by Dave »

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