SAYNOTO0870.COM - Sky Customer Services

swood75729 Newbie Offline Posts: 2	Re: Sky Customer Services Reply #150 - Dec 16^th, 2006 at 5:27pm bbb_uk wrote on Dec 12^th, 2006 at 8:04pm: Heinz wrote on Dec 12^th, 2006 at 7:37pm: Forwarded by PM to bbb_uk and Dave and DaveM Received with thanks. I've PM'd allibg5 and swood75729. Many thanks much appreciated
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Sky Customer Services Reply #151 - Dec 16^th, 2006 at 8:56pm Someone has posted the following message: The 01506 831782 number that you are listing is for the installation dept. Has anyone else found this out and do they take customer service enquiries? Anyone found any other nearby numbers that work, and which department they go through to?
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No Rest Newbie Offline Posts: 2	Re: Sky Customer Services Reply #152 - Dec 17^th, 2006 at 12:02pm I would just like to say thanks to the forum member (you know who you are) for sending me the 0800 number. I managed to cancel my Sky subscription
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nads

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Re: Sky Customer Services
Reply #153 - Dec 17^th, 2006 at 9:41pm

Dave wrote on Dec 16^th, 2006 at 8:56pm:

Someone has posted the following message:

The 01506 831782 number that you are listing is for the installation dept.

Has anyone else found this out and do they take customer service enquiries? Anyone found any other nearby numbers that work, and which department they go through to?

That's the number I tried and was told it was cancellations and they couldn't pass me through to another department and had to dial the 0870 number.

Thanks to the member who PM'd me the freephone number Wink

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« Last Edit: Dec 17^th, 2006 at 9:45pm by nads »

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Dave

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Re: Sky Customer Services
Reply #154 - Dec 17^th, 2006 at 10:04pm

nads wrote on Dec 17^th, 2006 at 9:41pm:

That's the number I tried and was told it was cancellations and they couldn't pass me through to another department and had to dial the 0870 number.

The number originally posted was 01506 831780 (see this post). Since then, that number and 01506 831781 have been discontinued. Hence the number listed is 782 as it appeared to work. You can try other nearby numbers as these will go through to Sky's office. Similarly, it appears 01506 484xxx numbers are Sky numbers aswell.

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Fatmax Newbie Offline Posts: 1	Re: Sky Customer Services Reply #155 - Dec 19^th, 2006 at 11:04pm For all the newbies out there who don't qualify for the secure 0800 just got off the phone to sky refer to post on page 10 O.K.!!
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Smasher

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Re: Sky Customer Services
Reply #156 - Dec 22^nd, 2006 at 8:08pm

I'm trying to find an alternative to 08700 248 902 for Sky Digital - this is a department dealing with offers such as the current student offer at www.sky.com/students though nobody in the customer service centre knows anything about this offer Roll Eyes

It would be great if anyone could help find this - I've tried the obvious 192.com and BT phone book and been through to what I think is Sky's switchboard, but nobody knows about this department. Could be a case for Mulder and Scully... Grin

*EDIT - I'M BEING THICK AND ONLY SAW P1 BEFORE ADDING THE ABOVE MESSAGE* Embarrassed

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« Last Edit: Dec 22^nd, 2006 at 8:13pm by Smasher »

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Sky Customer Services Reply #157 - Dec 31^st, 2006 at 12:31am Does 0800 0512595 work now as it answers with a menu?
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doug11 Newbie Offline Posts: 5	Re: Sky Customer Services Reply #158 - Dec 31^st, 2006 at 11:01am I tried the 0800 0512595 this morning and it works fine, full menu and spoke to technical AGAIN. Maybe they have a limited access to numbers and circulate their ability to connect to try and confuse us?
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4810510

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Re: Sky Customer Services
Reply #159 - Jan 1^st, 2007 at 11:58am

Dave wrote on Dec 16^th, 2006 at 8:56pm:

Someone has posted the following message:

The 01506 831782 number that you are listing is for the installation dept.

Has anyone else found this out and do they take customer service enquiries? Anyone found any other nearby numbers that work, and which department they go through to?

Hi, first post so be gentle, just called the above number and got straight through to customer services after one ring. No menus just asked to enter my home phone number. I think, and it's a guess based on the ansafone message, that installations is 01506 831785.

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Nickf

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Re: Sky Customer Services
Reply #160 - Jan 1^st, 2007 at 6:50pm

Dave wrote on Dec 16^th, 2006 at 8:56pm:

Someone has posted the following message:

The 01506 831782 number that you are listing is for the installation dept.

Has anyone else found this out and do they take customer service enquiries? Anyone found any other nearby numbers that work, and which department they go through to?

Yes. I called this number on the 30th dec. they put me thriugh to customer services and I was able to change my package with out problem.

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IAVOID0870

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Re: Sky Customer Services
Reply #161 - Jan 2^nd, 2007 at 12:16pm

Dave wrote on Dec 16^th, 2006 at 8:56pm:

Someone has posted the following message:

The 01506 831782 number that you are listing is for the installation dept.

Has anyone else found this out and do they take customer service enquiries?

Just tried this number and it worked Ok - answered within 3 rings, requesting I put in my home tel. number including STD code...
I typed 0870 7??? ???? On asking what was the TOP package they were very helpfull and started to pass me to CS - as stated before they are installation Dept.

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amazing marie

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Re: SKY Numbers
Reply #162 - Jan 2^nd, 2007 at 1:41pm

PhilH wrote on Mar 17^th, 2005 at 9:48am:

Thanks James

This number does not work.
You just get a continuous beep.
Is that the number you used ? If so when ?
SKY seem to have eliminated all the other numbers posted so maybe they have killed this one too.

If they go to such great lengths to force people to use their 0870 numbers it makes you wonder just how much money they make from these. Also, how much business they lose by alienating people such as ourselves.

I have just E-Mailed them to say that. if I am unable to communicate effectively with my TV Provider, they may as well cancel my subscription altogether.
I am awaiting their reply.

Phil

One number I have used and it is customer services I think, they will put you through to anyone. 01506 831782 BUT DON'T PUT IN YOUR NUMBER WHEN ASKED, if you do you are stuffed. Just let it repeat twice then it seems to put you straight through

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troybraz Newbie Offline Posts: 1 Worksop, Notts Gender:	Re: Sky Customer Services Reply #163 - Jan 2^nd, 2007 at 2:15pm I tried the 0800 0512595 today it works fine, full menu and I did get to speak to customer services, I did have to wait an estimated 6 minutes, but doesn't matter it was a freephone number
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rsharding Newbie Offline Posts: 1	Re: Sky Customer Services Reply #164 - Jan 2^nd, 2007 at 9:59pm I have also tried 0800 0512595 at 21.45 and got straight through to customer services. Didn't even have to wait for correct extension to be answered !
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