SAYNOTO0870.COM - Sky Customer Services

jamkop

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Re: Sky Customer Services
Reply #195 - Mar 26^th, 2007 at 4:39pm

Hi

I've used this site for ages and it brilliant, saved me loads of dosh. Just registered as I'm pissed off with 0870 numbers and it seems Sky are trying to change their number so they can make EVEN MORE MONEY. Would change to Virgin but they don't have that in my area. I have literally just rang Sky on 01506 831 782, ignored the request to enter my tel. no. and got straight through to customer services. I was able to change my package no problem!

I currently get some Sky movie channels for free (It's called G1 & G2 package). They have since scrapped this package (or so they say but I'm still on it and I'm able to change which one I receive). G1 is even numbered movie channels and G2 is odd numbered movie (or the other way round). These packages were created to give people something for free, FREE FROM SKY I HEAR YOU SAY - YOU BETTER BELIEVE IT! Allow me to explain. Say if you had the top package and called up to cancel the lot and just have the basic channels, Sky would lose over £30 - £40. They will then offer you some free movie channels if you keep your sports package. So they wouldn't lose as much £££'s. So I currently get all channels + all sports channels, and I get 5 FREE movie channels Grin

RESULT!

SO, if you're on a top package threaten to cancel everything to just go on basic and see what they offer you or if you're in an area for Virgin, threaten to go to them and see what they offer you. Remember they don't want to lose customers!!! GOOD LUCK Cool

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jamkop

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Re: Sky Customer Services
Reply #196 - Mar 26^th, 2007 at 5:06pm

I have just checked on Skys website their current package deals, and for all channels + sky sports channels it is £37/pm. I have been paying £40.50/pm - so they have been charging me for the so called 'free' movie channels they said I could have. I've just called up and they've credited me for this month but I have to put into writing to get back the money they've taken thus far. It seems someone in their customer services dept. was telling porkies in order to get commission... robbin gits, I don't even watch the crap movie channels!!!!

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darkandstormy

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Devon
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Re: Sky Customer Services
Reply #197 - Mar 29^th, 2007 at 6:00pm

I am fed up with Sky, because they use these numbers and we have to foot the bill, and I sympathise with you, Try the landline numbers, I loathe any company who uses these numbers and thefore WILL NOT DO BUSINESS WITH COMPANIES IF THERE IS NO LANDLINE NUMBER. IT IS TIME THE UK STAND UP TO THESE IDIOTIC COMPANIES WHO ARE RIPPING THE PUBLIC OFF AND GIVE PATHETIC CUSTOMER SERVICE.

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jamkop

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Re: Sky Customer Services
Reply #198 - Mar 30^th, 2007 at 10:03am

Well I got it sorted without writing to their Customer Services Dept. I had to threaten to cancel my entire subscription, why do they only 'help' you when you when you threaten this??? I said I will cancel the whole lot and throw the bloody box out of the window!! They soon listened Lips Sealed

I finally spoke to someone who had heard of the G1 & G2 package, he said I was notified in July last year that I would no longer get Movies for free and that my price would be xyz. But little did he know I keep all correspondence and was able to refer back to this letter, and it did not say that Movies would no longer be free to me, it just said that the price for my package would be going up. So I got my refund... in the end, plus they never got anymore money out of me, coz I never dialled their 0870 number Grin

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spuddy

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Re: Sky Customer Services
Reply #199 - Apr 9^th, 2007 at 9:52pm

Have spent a couple of days lurking on this forum before trying a geographical number this evening.

01506 831 781 worked o.k. I just ignored the prompts and after two rounds of them I was connected. Cheesy

Only trouble is I got cut off after 11 minutes Sad

and so, with trepidation, I tried it again. I got through again but couldn't get through to the nice lass who had been dealing with me so had to start again with my problem. This took 18 minutes but I didn't get cut off.

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annm19 Newbie Offline Posts: 3	Re: Sky Customer Services Reply #200 - Apr 10^th, 2007 at 10:13am ive just got through on 01506 831 782 but am being charged the 0870 rate according to my first phone bill
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minniemax

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Re: Sky Customer Services
Reply #201 - Apr 11^th, 2007 at 1:53pm

I have been trying to contact Sky AGAIN today and have found that none of the freephone OR geogra[hical numbers are working - including the Disnry Channel option. On all the lines I get the message either - sorry this service is no longer available or this service can not be accessed from the number you are calling from (even when I put 141 before the number) I don't know about anyone else, but I am getting sick and tired of Sky making money off their customers when their service goes wrong!

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Heinz

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Essex

Re: Sky Customer Services
Reply #202 - Apr 11^th, 2007 at 2:17pm

minniemax wrote on Apr 11^th, 2007 at 1:53pm:

I have been trying to contact Sky AGAIN today and have found that none of the freephone OR geogra[hical numbers are working - including the Disnry Channel option. On all the lines I get the message either - sorry this service is no longer available or this service can not be accessed from the number you are calling from (even when I put 141 before the number) I don't know about anyone else, but I am getting sick and tired of Sky making money off their customers when their service goes wrong!

Try adding two to the number you first thought of (works for me).

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« Last Edit: Apr 11^th, 2007 at 2:18pm by Heinz »

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015

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minniemax Newbie Offline Posts: 6	Re: Sky Customer Services Reply #203 - Apr 11^th, 2007 at 2:38pm I seem to have tried everything else - I'll give that a go.
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Heinz Supreme Member Offline Posts: 1,362 Essex	Re: Sky Customer Services Reply #204 - Apr 11^th, 2007 at 2:49pm minniemax wrote on Apr 11^th, 2007 at 2:38pm: I seem to have tried everything else - I'll give that a go. Check your e-mail.
Back to top	After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015 IP Logged

Cheeka Newbie Offline Posts: 1 Gender:	Re: Sky Customer Services Reply #205 - Apr 11^th, 2007 at 3:34pm I've been trying to call sky because they owe me money but it seems all the geographical numbers are no longer working, has anyone got a different number i can try please?
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Cruz Junior Member Offline Posts: 97	Re: Sky Customer Services Reply #206 - Apr 11^th, 2007 at 3:44pm Cheeka wrote on Apr 11^th, 2007 at 3:34pm: I've been trying to call sky because they owe me money but it seems all the geographical numbers are no longer working, has anyone got a different number i can try please? Check your PMs.
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doublegandt Newbie Offline Posts: 3 Northwich, Cheshire Gender:	Re: Sky Customer Services Reply #207 - Apr 12^th, 2007 at 12:19pm Cruz (or anyone else!) - any chance you could PM me with the latest contact method also. Sky are REALLY annoying. thanks.
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dmp1967 Newbie Offline Posts: 1	Re: Sky Customer Services Reply #208 - Apr 12^th, 2007 at 2:03pm can someone pm as well because they owe me money and have mucked about with my packages
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minniemax Newbie Offline Posts: 6	Re: Sky Customer Services Reply #209 - Apr 12^th, 2007 at 3:39pm I did eventually get through yesterday (Wednesday) on 01506 831 781 but was on hold for a while. Can't say that it'll be working today though - they seem to cancel numbers once people have managed to get through on them!! Good luck with this number
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