Hmm Bizarre, just tried the new 0800 number and after explaining my problem (HD box gone screwy, goes into standby every night and doesn't return, forcing a reboot if anyone is interested
) was advised that I shouldn't be using this number and to call 08702 404040 (which as far as I know is their customer service number?)
A couple of things come to mind, how did they know I was not ringing the 404040 number? and also they knew my contact details etc before I gave them, I had to verify them, possibly due to caller ID? (this asks another question, the normal 404040 doesn't have this facility so do they use this to check who is calling and hence why they block the numbers eventually?)