Have just called Sky on 01506 831783 got through before the first ring had even finished.   Was not told incorrect number or anything and he was not able to see who I was.

Number to call Sky at present as above  01506 831783

I have read that some people have success using 0800 028 7855 for Sky Broadband technical support

Hi,

Are there any new numbers to call sky Brandband as all previous numbers are dead!!!

Thanks :)

I have to reschedule a Sky installation, the number I was given to use was 08705 95 95 95.  Funny thing was, upon asking how much this call would cost, the reply came back that it was free from our landline, but from a mobile depended on the operator!  Can this be true? A 0870 number being free??  Or is the guy having me on?

I am just gobsmacked at the blatant lies these people make!  I mean really, it wasn't a mistake - on second questioning, he repeated this statement.  It makes me wonder what kind of a company I will be dealing with.

jgxenite wrote on Jun 19^th, 2007 at 12:27pm:

I would like to clarify what jgxenite is saying here.

Call charges for any number are set by whatever call provider (telephone company/provider) you are with. The company you are calling cannot charge (or not charge) their 0870/0845 number at a different rate or make it free.

However, where the company being called is the telephone provider in the case of Talk Talk, for example, they are able to setup their billing system to make their 0870 number free. It would be possible for Sky to do this for people on Sky Talk, although for Sky to even make this statement would mean that the caller would have to be one Sky's own telephone package. I think it's more likely that the caller is being mislead here.

I just called sky on 01506 831781 and it worked ine for me

Hi ya all,

I was just browsing through and noticed everyone complaining about the time etc that Sky leaves you on hold apparently awaiting for an adviser???? When i finally got through to Sky the last time i called i asked to be put straight through to a manager and complained to them about the amount it was costing me to keep ringing them, she informed me if i send in a copy of my phone bill to them highlighting the calls that where made to them they will refund it!! So i gave it a go what a few more pence on a envelope and a stamp with my amazement     they refunded all of the calls and knocked a fiver off our bill.  

This is the address you need to write to:  

Correspondence Department,
Sky Subscribers Ltd,
4, Mackintosh Road,
Kirkton Campus,
Livingston,
West Lothian
EH54 7BW