doug11 wrote on Nov 11
th, 2007 at 11:50am:
With regard to the above,as far as I am aware, T3 is not specifically a part of SKY. When you have a problem with broadband T1 is your first and only access point. They wil decide if your call is more of a technical nature and elevate you to T2 which is in house problems. However if you have a network issue which needs access to the exchange then you are elevated to T3. They are based in London and are a network provider for sky. They mainly deal with non connection and speed of service issues.
I have had numerous dealings with T3 and never been able to get a direct number for them, on rare occassions T1 will put you through, I have have held for upto an hour and a half or , and in the main, you are told T3 will call you back which in my experience very rarely happens.
If anyone knows any different I would be glad to hear since I have had constant speed connection issues with Sky broadband and no conection at all for hours at a time. My main problem is with the db level on my line, (which has been locked at 4mg download speed instead of the advertised 8mg), which can drop below 3db which inturn disconnects me from the server.
Anyway that is my problem but I hope I have helped to explain the structure of the sky broadband help service. The only thing for certain is that with out this website I would have spent £100's of pounds on the 0870 number on hold.
Hi, Thank you for you reply back to my question..I have the same problem my connection is rubbish!!!! It keeps on disconnectimg and connecting every few hours...
I am only 762mtr away from the exchange, my line has been tested and have been advised that it can support 8mb. however because of the line drop outs they have reduced my connection to 5mb... not very happy!!!!
Br.
Umster