I'v just got straight through on 01506 421 702. Didn't even have to wait in a queue. They are very persistent by the way and will try and keep you on. One bit of advice - rather than cancel completely right away, they tried to convince me to drop down to the basic package (about £22) from my full £45 package saying that I could then cancel and it would save me £23. I thought about it and then decided it wasn't worth the risk of forgetting so I cancelled anyway. When they then worked out the figures, my billing date is the 28th and since I've cancelled today I will only have to pay for the first 14 days of the next billing period (about £20 pro-rata). The basic package would also be charged pro-rata at about £10 so I would only have saved £10 rather than £23 - even more of a reason to just bite the bullet and cancel rather than risk forgetting.

papadoc wrote on Jan 11^th, 2008 at 2:38pm:


Yes, the first number has too many 7s in it - probably the reason it didn't work. I think it is meant to be 01506 421 702.

Welcome Paul.

No.

Hi.

Just tried 01506 421813 and got hrough straight away. They forwaded me to another department but I was on hold for 7 minutes so I decided to leave it. I rang the number back again and got a different person, this time they refused to forward me and gave me an 0870 number to call.

What I was actually trying to do was unlock my Sky Anytime on PC because I reinstalled windows and now it says "It appears that you are logging in from  different PC. Only one PC can use Sky Anytime. For assistance, plese call customer services on 0870 609 4508 and quote the error code. [code - 17]"

Any ideas about a geographical version of this number?

I also had the same problem as TC when using 01506 421702.
Thanks in advance,
Mathew.

Just been trying to get through to a non-lemon at Sky with much frustration. The 01506 421813 number now plays a message saying 'this service is no longer available', and every other number that I tried took me eventually to an obviously overseas centre where all I got from 5 operators was 'our systems are down, please call back in 10 mins/30 mins/later tonight/tomorrow'.

Success however, with 01506 421884 which takes you to a UK centre where although I was transferred, I didn't have to wait and my query was dealt with immediately. Many thanks to Dave

Mat, your feedback is much appreciated. The Sky numbers tend to change quite often, so we use this thread to keep track of them instead of using the general database.

List of currently working Sky numbers:

Customer Services - 01506 421 884, 01506 421 702
Sky Anytime - 01506 421 895 (ignore "star" prompts)

No longer working numbers:

01506 421 813

NOTE: While this number was not working at the time posted, it may become available later as Sky has "recycled" some of their older numbers before.

pankyone wrote on Jan 24^th, 2008 at 12:00pm:

After trawling the net for days trying to find an alternative number to Sky Customer Service instead of the massively published  0870-2404040 number, I contacted BSkyB switchboard and asked them for an alternative number, stating "My Telephone is blocked from 0870 numbers" I was finally transferred to customer relations.

I was given a 0844 number, it is still 4ppm but its' better than the 0870-2404040 costs of 8.5ppm.

So anyone else who is interested and wants to contact SKY cheaper than the 0870 number, the number given was 0844-7742008 I've just finished a call to them using that number, and it was fine, quite surprisingly answered MUCH faster than usual too.

I'm still going to work on Sky in trying to get a 01 or 02 number though.