SAYNOTO0870.COM - Sky Customer Services

jgxenite

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Re: SKY DIGITAL (BSkyB) Customer Service
Reply #390 - Feb 6^th, 2008 at 11:56am

Hobbie wrote on Feb 6^th, 2008 at 11:46am:

So anyone else who is interested and wants to contact SKY cheaper than the 0870 number, the number given was 0844-7742008 I've just finished a call to them using that number, and it was fine, quite surprisingly answered MUCH faster than usual too.

I'm still going to work on Sky in trying to get a 01 or 02 number though.

There is already a thread on Sky customer services number [which your post has now been moved to]. See my reply #430 on this thread under a month ago listing the currently working numbers. If you need to contact them, please check the numbers I've said are OK and contact us if they aren't.

~ Edited by Dave: Quote added

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« Last Edit: Feb 6^th, 2008 at 12:49pm by Dave »

I don't mind helping you with your request as long as you read the instructions!

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Heinz

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Re: SKY DIGITAL (BSkyB) Customer Service
Reply #391 - Feb 6^th, 2008 at 12:00pm

Hobbie wrote on Feb 6^th, 2008 at 11:46am:

After trawling the net for days trying to find an alternative number to Sky Customer Service instead of the massively published 0870-2404040 number, I contacted BSkyB switchboard and asked them for an alternative number, stating "My Telephone is blocked from 0870 numbers" I was finally transferred to customer relations.

I was given a 0844 number, it is still 4ppm but its' better than the 0870-2404040 costs of 8.5ppm.

So anyone else who is interested and wants to contact SKY cheaper than the 0870 number, the number given was 0844-7742008 I've just finished a call to them using that number, and it was fine, quite surprisingly answered MUCH faster than usual too.

Interesting. That suggests Sky is ready with a whole range of revenue-sharing 0844 numbers when (if) Ofcom implements the barring of revenue-sharing on 0870 numbers.

The cynic in me told me you were being optimistic about the cost of calling the 0844 number Sky gave you and, sure enough, despite the 5th, 6th and 7th digits of 0844 numbers meaning numbers costing 6p connection plus ½p, 1p, 2p, 3p, 4p or 5p per minute to ring from a BT landline are available, 0844 774 2008 is charged at the highest (g6) rate - 5p per minute at all times. Surprise, surprise, Sky have chosen 5p/minute numbers to ensure they get the highest rake-off from what callers - their customers - are charged.

You have the prices wrong by the way - from a BT landline, 0870 numbers now cost 6p connection plus 6p/minute to ring during the day and 6p connection plus 1½p/minute to ring in the evening (7 days a week).

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« Last Edit: Feb 6^th, 2008 at 12:59pm by Heinz »

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015

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poorbabe Newbie Offline Posts: 1	Re: Sky Customer Services Reply #392 - Feb 11^th, 2008 at 7:01pm Just wanted to confirm that 01506 421 702 still works for Customer Services.
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bigmorr Newbie Offline Posts: 1	Re: Sky Customer Services Reply #393 - Feb 12^th, 2008 at 9:15pm I have used the installation number 01506 421832 and option 3 and 3 again they will pass you through
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umster Newbie Offline Posts: 9 London uk Gender:	Re: Sky Customer Services Reply #394 - Feb 13^th, 2008 at 5:26pm Hi, any one got an 0800 or 01 number for sky broadband please. thanks
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jgxenite Supreme Member Offline Help us to help you - read the instructions!! Posts: 1,454 Gender:	Re: Sky Customer Services Reply #395 - Feb 13^th, 2008 at 10:54pm Well, if you had read just two posts back, you might have found your answer . Here is a list of currently working Sky numbers - since I haven't called them, I don't know what you get but they should be able to transfer you.
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umster

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Re: Sky Customer Services
Reply #396 - Feb 13^th, 2008 at 11:32pm

jgxenite wrote on Feb 13^th, 2008 at 10:54pm:

Well, if you had read just two posts back, you might have found your answer Roll Eyes

.

Here is a list of currently working Sky numbers - since I haven't called them, I don't know what you get but they should be able to transfer you.

Yes, thank you I figured that one out after I already made the post.

Got me in a queue for about 8 mins then got my call transferred. nice one.

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lozza

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Re: SKY Numbers
Reply #397 - Feb 19^th, 2008 at 11:28am

mike206 wrote on Mar 16^th, 2005 at 11:33am:

I just phoned SKY on the geo number
I was told they could not connect to coustomer services.
They said I should call the 0870 number and ask for a callback. I asked for the supervisor and said my phone was barred from 0870 numbers. no problem job sorted.

mike206

sky told me that they cant possibly do callbacks as they are an inbound call centre. i was so mad with them. any ideas on this??

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minx Newbie Offline Posts: 1	sky no. 08005875707 Reply #398 - Feb 20^th, 2008 at 6:14pm sorry, didn't know if this was the right thread to write in, but the no. 08005875707 for sky is acturally for the technical help dept. They will transfer u over if you say you were transfered to the wrong dept! Thought I'd just let every1 know! thanks
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Teacupstorm Newbie Offline Posts: 1	Re: Sky Customer Services Reply #399 - Feb 23^rd, 2008 at 10:49am Yep - just tried 01506 421 702, and got straight through to Sky Customer Services.
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Ramble Newbie Offline Posts: 1	Re: Sky Customer Services Reply #400 - Feb 23^rd, 2008 at 1:25pm I've just got through on 01506 421 702 - it bounced me out during a transfer the first time, 2nd time I got transferred and explained the prob but the man said he'd ring back and didn't. 3rd time got the problem sorted
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bri1977 Newbie Offline Posts: 3 Gender:	Re: Sky Customer Services Reply #401 - Feb 29^th, 2008 at 12:38am thanks for this site, 01506 421 702 saved me a fortune this afternoon.
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greyjaybee

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Re: Sky Customer Services
Reply #402 - Feb 29^th, 2008 at 5:47pm

I saw a post sometime ago about an alternative to the Service plan Sky offer which was apparantly cheaper but equally as good. Unable to find that post but does anyone know of it and a number to call. Also does anyone actually think Sky's own plan is worth taking out.(moneywise) Are you covered for the first year anyway should something go wrong ? I have Sky+. cheers all

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Heinz

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Re: SKY DIGITAL (BSkyB) Customer Service
Reply #403 - Mar 1^st, 2008 at 11:00am

Heinz wrote on Feb 6^th, 2008 at 12:00pm:

Hobbie wrote on Feb 6^th, 2008 at 11:46am:

After trawling the net for days trying to find an alternative number to Sky Customer Service instead of the massively published 0870-2404040 number, I contacted BSkyB switchboard and asked them for an alternative number, stating "My Telephone is blocked from 0870 numbers" I was finally transferred to customer relations.

I was given a 0844 number, it is still 4ppm but its' better than the 0870-2404040 costs of 8.5ppm.

So anyone else who is interested and wants to contact SKY cheaper than the 0870 number, the number given was 0844-7742008 I've just finished a call to them using that number, and it was fine, quite surprisingly answered MUCH faster than usual too.

Interesting. That suggests Sky is ready with a whole range of revenue-sharing 0844 numbers when (if) Ofcom implements the barring of revenue-sharing on 0870 numbers.

The cynic in me told me you were being optimistic about the cost of calling the 0844 number Sky gave you and, sure enough, despite the 5th, 6th and 7th digits of 0844 numbers meaning numbers costing 6p connection plus ½p, 1p, 2p, 3p, 4p or 5p per minute to ring from a BT landline are available, 0844 774 2008 is charged at the highest (g6) rate - 5p per minute at all times. Surprise, surprise, Sky have chosen 5p/minute numbers to ensure they get the highest rake-off from what callers - their customers - are charged.

You have the prices wrong by the way - from a BT landline, 0870 numbers now cost 6p connection plus 6p/minute to ring during the day and 6p connection plus 1½p/minute to ring in the evening (7 days a week).

Well, the cynic in me was right - Sky changed to 5p/minute at all times 0844 241 numbers today.

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« Last Edit: Mar 1^st, 2008 at 11:13am by Heinz »

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015

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chrishio

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Re: Sky Customer Services
Reply #404 - Mar 5^th, 2008 at 2:13pm

Thanks for all your hard work Dave AND all the typing HOWEVER the sands of SKY appear to have ever moved on and all routes lead to 08442 414141.
I wanted to give them a blast about a recent spate of cold calling in my area but I am blowed if I am going to pay to call them on a non geographical number that is just adding insult to injury.
Perhaps I'll just stick one on the next bloke that knocks at my door trying to sell me SKY!
Chris Angry

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