In which case, I hope that Dave will get on to it and uncover the new set of numbers for us .

jgxenite wrote on Apr 13^th, 2008 at 2:44pm:

I believe that the 01506 4217xx numbers may extend further than those I tried. I also believe that, going by other existing numbers, 01506 8317xx and so on may be worth a try.

Have just registered cos I wanted to say thank you for all your work.  I used phone number 01506421884 for Sky & as you said I got thru immediately.  The operator was very helpful and sorted out my problem quickly.  
Other numbers I tried are no longer in use e.g. 01506831781.

Once again thank you.  I am very happy!  

quote author=Dave link=1060112694/330#340 date=1190834745]As mentioned previously, loads of numbers starting 01506 4217xx. 753 answers as "Customer care".

I have tried these alternative numbers and all the lines have been withdrawn.  They give you an 08 number as an alternative.  I have found no way into Sky without using an 08. Anyone found a different alternative or have they totally sewn us all up??

THANKS FOLKS just used 01506421884 , 8 minute call cost me 8p instead of 80p.   

we should all be aware that, when we get Sky installed , the installer phones Sky sky on a 0800 number and most phones store last number dialed

Anyway  thanks again

MIKE

Sinclairs wrote on Apr 23^rd, 2008 at 12:26pm:


That is indeed surely the danger Sky run in terms of continuing to grow their customer numbers if they continue to abuse them in this way and prevent them doing things easily and painlessly online.

After not being subscribed to Sky for 15 months I rang them the other day to subscribe for one month to see a motor racing event this week I am interested in.  I could log in to the online account I set up with them when I was last with them which showed I had a Sky Digibox.  But could I upgrade to one or more Sky Mixes from not subscribing online, even though they had still had my Direct Debit set up.  No.  They wanted me to call them.

I called on the normal 01506 number on this website and it took about 15 minutes speaking to an adviser after a 6 layer deep touch menu to get resubscribed.  Then when I said I also wanted to give 30 days notice to cancel I was transferred to customer services who then said they couldn't do it and transferred me to cancellations.  Eventually after further hassle I managed to also put through the cancellation in 30 days time.  Net result a call of about 45 minutes to do a very simple thing.  Call cost me nothing as I have an unlimited 01/02/03 calls package fortunately but what about the value of my time and their staff time.  the £1.50 or so that they might earn on revenue share on a 45 minute call will not cover their employee wages and NI and training at around at least £7 or so for this amount of time as they were UK based.

Why on earth don't the cretins at Sky allow online account management to be used to resubscribe and also to change Mixes and to even downgrade from Sky Movies or Sky Sports to just Mixes.  About the only thing they may have some vague point in forcing you to call them on is Cancellation as they always offer longstanding customers a deal to try and talk them out of that.  But not allowing reactivations or changes between packages online is just ludicrous.  No wonder they have to charge so much when they are so inefficient by making every change of customer package a 30 minute or so call!

CambsChris wrote on Apr 23^rd, 2008 at 7:16pm:


I have not heard of Sky ever offering a call back service when they are busy before so it seems like they are finally beginning to get the message that customers are not just cattle and that with program downloads and other choices for viewing tv coming along if you repeatedly abuse your customers you may end up losing them.

At this rate perhaps they may even be talked in to getting 03 instead of 084/7 phone numbers.

There again was that a pig I just saw flying by?