smitch999 wrote on Apr 28^th, 2008 at 7:49am:


Welcome to the forum smitch999.

It is good to hear of another active convert to the anti 084/7 cause.

I hope you will also consider writing to complain to the most abusive organisations, for which even this website is unable to find a geographic alternative phone number.

Good Morning One&All
Iv just rung the number left above (01506 421884) Its a GOOD day!!
(Sorry bout previous post..unsure what happened, unless just 'balancing the good!!')

Anyway, I got a quick answer (within 6 rings) Very polite lady TRANSFERRED me to another department, that was Sky BROADBAND (so if you on that, this 01506 number is a good alternative that will work!!) They TRANSFERRED me to the TECHNICAL department for SKY who helped me. They would have helped me a whole lot better if I had been a SUBSCRIBER to SKY CHANNELS. So if you are, this 01506 number is a good one for you to use.
For freeview and freesat, they will still help if youre polite with them I suppose, but the number they gave me for the TECHNICAL SUPPORT for FREEVIEW and FREESAT card holders is 

08448 244400

I know its not geographical, but apparently if you DONT ring at a busy time, like a storm or something, Janice says that people get thru quite quickly. I asked many many times for a landline geographical number, she made out she didnt know what I meant, saying to me that they all go thru a switchboard etc etc, (SO do landlines  DER!!) the usual stuff these people try and fob us off with.. anyone would think it was coming out of thier pockets 

I also made a strong point of telling her that the MAIN reason I wasnt a SKY subscriber for TV and Broadband was entirely because of the 0870 numbers I would have to use. The call was being recorded for their training apparently, so maybe if a few more of us told companies this, they would stop using 0870 altogether ... and then that pig I saw flying  through the air hanging onto the back of a VW camper van .... blah blah

What Id like to know is WHY do they keep 'disabling' the numbers we find??

I hope the number I have got for you all is a help. At least it may be cheaper than the 0870; 

sleepyangel wrote on May 2^nd, 2008 at 9:19am:


Hi, I used the number quoted and managed (eventually) to get where I needed. Took a lot of "I dialed this number" and "I can't ring 07 or 08 numbers" etc  so thanks to sleepyangel

Anyway, whilst on to c/s I was informed that from July 1st 2008, ALL "SkyTalk" customers will have free calls to ALL customer service departments. Whether this actually happens remains to be seen but you have to admit, it's very nice of Sky to give it's customers a free service with which to complain     It must be about to cost them a fortune, or, does this mean the other prices are about to go up again.....   

For joining sky talk i rang 01506 421712, and did not key in any numbers when prompted twice and then didnt key in my phone number when prompted.  It then put me thru to an advisor who signed me up.  They still kept me on the phone for ages though!

Hi

Do any of these numbers go to CS dept NOT in India?


thanks

Laughter bout the Indian bit!! Most call centres are based there tho eh?
Re: the 'Scot'...I got thru to a scot on the initial 'switchboard call' but the following departments spoken to were Leeds, Maidenhead and Uxbridge....so either way, all seeeeeemed to be in the UK.. .
So I guess it's one up to sky (HI 5!)  for that I suppose, if nout else!!

Maybe their billing department is in India? Unfortunately, there isn't a lot we can do about that.

While I appreciate that you do not like Indian call centres (I don't know anyone that does), please keep your unconstructive comments off the forum.

Which 01506 number are you calling? Are you calling the customer services (01506 421712) number?