NGMsGhost wrote on Jul 20
th, 2008 at 9:29pm:
Below is an email I sent tonight to Sky CEO Jeremy Darroch after successfully getting through to a member of staff on the 01506 customer service line number but then being placed in a queue for 20 to 30 minutes to cancellations/turnaround after which I was cut off. Then when I rang back not surprisingly rather upset I was accused of not being adequately polite and deferential to their staff who couldn't actually seem to give a damn about customers being cut off after 20 minues and having £2 stolen from them (or at least that is most of their customers apart from regular members of this website) by Sky$$$$$$$$$. Surely I should actually be entitled to claim 50GBP from Sky for my valuable wasted time in having to hold on for 20 minutes only to then be cut off with all the consequential emotional distress involved.
I regularly subscribe and unsubscribe from Sky every few months but they now seem to be the most obstructive about cancellations that I have ever known them to be. It would appear that with the launch of Freesat HD as well as Freeview and the current recession that Sky subscriber growth is really going in to meltdown and that they are having to pull every trick in the book they can think of to try and stop customers from leaving and subscriber numbers going in to reverse.
I'd be quite surprised if you get a reply because here are the board of directors at sky and that person is not listed
James Merdoch > President
Thomas G. Deranek > Chairman of the Board, Chief Executive Officer
Officer Since: 09/24/2001
Jon S. Pilarski > Chief Financial Officer, Vice President - Finance, Treasurer
Officer Since: 1997
Christopher R. Leader > Vice President - Operations
Officer Since: 09/1997
Bruce G. Page > Vice President - Operations
Officer Since: 2006
Terrence M. Decio > Vice President - Sales and Marketing
Officer Since: 1985
Charles W. Chambliss > Vice President - Product Development and Engineering
Officer Since: 1996
Martin R. Fransted > Corporate Controller, Secretary
Officer Since: 09/20/2007
Jerry Hammes > Director
Officer Since: 1986
William H. Lawson > Director
Officer Since: 197
David T. Link > Director