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Sky Customer Services (Read 2,397,466 times)
Mick68
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Re: Sky Customer Services
Reply #630 - Feb 7th, 2009 at 5:27pm
 
nice one ghost, thanks
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rizan
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Re: Sky Customer Services
Reply #631 - Feb 7th, 2009 at 8:01pm
 
hi m8 i'm new to sky i have call sky to subscribe 21 of DECEMBER 2008 I SUD GET  50 of M&S Vouchers but ma friend got the voucher but still i'm the customer didnt got yet even i pay the ma 1st bill. when i call to dis num 01506 831741 thanks to NGMsGhost. they said they not dealing this matter on customer services but they gave nother num   08448222010 i need free num of dis plz coz dis num is premmium num hope u guys help me out thanks kindly
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calvin
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Re: Sky Customer Services
Reply #632 - Feb 7th, 2009 at 8:02pm
 
Wow, that was quick.
Just to clarify, I was trying to call the 0207 until about 4am today, with no luck. So it may well be 'off the hook' for good. Who knows.
I gave up in the end and used the infernal 084 number but at least I got straight though to Scotland and spoke to some very helpful ladies there.

But great find on that number. I can call for an engineer now!
dave
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NGMsGhost
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Re: Sky Customer Services
Reply #633 - Feb 7th, 2009 at 9:18pm
 
rizan wrote on Feb 7th, 2009 at 8:01pm:
hi m8 i'm new to sky i have call sky to subscribe 21 of DECEMBER 2008 I SUD GET  50 of M&S Vouchers but ma friend got the voucher but still i'm the customer didnt got yet even i pay the ma 1st bill. when i call to dis num 01506 831741 thanks to NGMsGhost. they said they not dealing this matter on customer services but they gave nother num   08448222010 i need free num of dis plz coz dis num is premmium num hope u guys help me out thanks kindly

Can I take it either that your original language was perhaps not British English or alternatively that the school system in this country has perhaps let you down rather badly?

If you want to pursue this issue without making a premium rate phone call then I would recommend sending an email addressed to CRSupport@bskyb.com and jeremy.darroch@bskyb.com but to be taken seriously you will need to use normal business English.  So if you cannot manage this yourself perhaps you can get a friend who can use such English to write the email for you.
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« Last Edit: Feb 7th, 2009 at 9:18pm by NGMsGhost »  

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NGMsGhost
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Re: Sky Customer Services
Reply #634 - Feb 7th, 2009 at 9:21pm
 
calvin wrote on Feb 7th, 2009 at 8:02pm:
I can call for an engineer now!


I certainly wouldn't put off making that call as Sky now seems to be actively monitoring this thread and closing numbers down as fast as they can.

I see I am still awaiting a callback for the issue I raised in my online account several hours ago.  Past experience tells me that callback will not be for several days and will then come from somebody in India................................
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msun
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Re: Sky Customer Services
Reply #635 - Feb 9th, 2009 at 10:49am
 
Sadly, all the published non 08xx numbers for SKY seem to be greeted by the message "This service is no longer available". The 020 7979  9500 number seems to be permanently busy.  Sad
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Mick68
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Re: Sky Customer Services
Reply #636 - Feb 9th, 2009 at 11:12am
 
msun wrote on Feb 9th, 2009 at 10:49am:
Sadly, all the published non 08xx numbers for SKY seem to be greeted by the message "This service is no longer available". The 020 7979  9500 number seems to be permanently busy.  Sad




01506831741 just worked for me at 11:10, it said in was in the queue with a 4 minute wait
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msun
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Re: Sky Customer Services
Reply #637 - Feb 9th, 2009 at 11:21am
 
Thanks for that mick68 - I must have missed that one  Smiley
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NGMsGhost
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Re: Sky Customer Services
Reply #638 - Feb 9th, 2009 at 11:58am
 
Mick68 wrote on Feb 9th, 2009 at 11:12am:
01506831741 just worked for me at 11:10, it said in was in the queue with a 4 minute wait


Yes this is just to confirm that 01506 831741 still works fine to get through to Sky Customer Services.

Obviously it may not still be working in a few days time, although it usually seems to take Sky a while to have numbers published on this website blocked.

The query I filed using the online queries form on my customer account on their website for a call back yesterday has still not led to anyone from Sky giving me a call back so far! Shocked Angry Smiley
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« Last Edit: Feb 9th, 2009 at 11:59am by NGMsGhost »  

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missy06
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Re: Sky Customer Services
Reply #639 - Feb 10th, 2009 at 11:15pm
 
The 01506-831-741 number worked for me!

I first called to and it went through to Sky directly. When called back later it a gentleman said the call had come to through to the Sky Retailers line!! Huh

He refused to put me through to Sky so I just cut him off and re-dialled and got through to Sky Direct again!! Grin


Thanks guys!
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NGMsGhost
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Re: Sky Customer Services
Reply #640 - Feb 11th, 2009 at 12:39am
 
missy06 wrote on Feb 10th, 2009 at 11:15pm:
I first called to and it went through to Sky directly. When called back later it a gentleman said the call had come to through to the Sky Retailers line!! Huh


I suspect they know the number has been called directly rather than through the 0844 distribution system and the more anti customer and by the book customer service types then make up nonsense like this up to try and force people to call the 0844 number.  Either that or this number in fact drops on to different positions in the call centre according to the current call load so occasionally it does go to the Sky Retailers line.

Quote:
He refused to put me through to Sky so I just cut him off and re-dialled and got through to Sky Direct again!!


Its good to hear you got there in the end.  As Sky doesn't offer a cheap broadband and phone package in all the thousands of small rural phone exchanges where they don't have their own equipment you might think they would eventually realise that they do need to offer an 03 number to all of us who are not able to avail ourselves of their cheap broadband and phone line rental deal. Roll Eyes Undecided
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Re: Sky Customer Services - 020 7979 9540 works
Reply #641 - Feb 11th, 2009 at 11:01am
 
all 01506 numbers now seem to be off.

Tried 020 7979 9500 for a while and got engaged tone for too long so then tried 020 7979 9540. Got through straight away to a very nice lady who took my account details and waited with me in the tech support queue until she was happy I'd been transferred correctly 10 minutes later Wink
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NGMsGhost
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Re: Sky Customer Services - 020 7979 9540 works
Reply #642 - Feb 11th, 2009 at 11:13am
 
NickHollis wrote on Feb 11th, 2009 at 11:01am:
all 01506 numbers now seem to be off.


Well I just tried 01506 831741 and it is still working fine for me on Tuesday 11th February 2009 at 11.10am.

Thank you though for identifying the London 020 number that is still also working for reaching Sky.
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jasonw666
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Re: Sky Customer Services
Reply #643 - Feb 13th, 2009 at 5:03pm
 
Friday 13th @ 17:02pm -
01506 831741
still working Smiley
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greg
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Re: Sky Customer Services
Reply #644 - Feb 15th, 2009 at 8:26pm
 
above number still working on sunday night.
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