All the other 01506 numbers near that one are giving the "this service is no longer available" message so it appears this one got missed in Sky's earlier exercise to close off all these number blocks for external calls access.

Sadly unless Sky comes to its senses it won't be long before there are no geographic numbers left for Sky that we can call.

Got through using 020 7979 9540 directly to call centre in the UK without any problems.

Susan5768 wrote on Feb 23^rd, 2009 at 11:57pm:


How was my reaction at all extreme in view of the fact that despite Sky's very high subscription charges they then try to make further revenue on phone calls from their customers unless they give in to the blackmail to join Sky Talk.  It is Sky's behaviour in going to such lengths to try to prevent a tiny number of customers calling on their geographic phone numbers that is extreme.

Quote:


I already do that by only subscribing for 2 months or so out of 12 and usually sending a rude email to their senior management telling them how much difficulty I have yet again had in subscribing to and unsubscribing from Sky and the fact that I cannot do either of those things without making a phone call by using their online account portal.  I also tell them how I would be a subscriber all the time to two of their Mixes + a broadband customer if they offered me the same deal as customers who can get cheap Sky broadband who live in exchange areas where Sky have their own LLU equipment.  A privilege not afforded to us hicks living in small country villages.

Doesn't do any good though.  The unthinking Sky marketing steamroller plods on regardless and their senior executives always fob off high level complaints to their customer care department.

Susan5768 wrote on Feb 24^th, 2009 at 5:31pm:


I think you mean to say wasn't rather than was though.

Quote:


Actually I also made a typo in my post (now corrected) and I only subscribe for 2 months out of 12.

Usually for 1 month in January to get the Dakar Rally and Australian Open and also for 1 month in June to watch the Le Mans 24 Hours (sometimes I go to Le Mans in which case I don't subscribe in June) both on Eurosport.  I also pick up any new episodes of Air Crash Investigation during those brief periods of subscribing.

Sky are such a cretinous company as their recent EPG update adding Auto Standby kept turning my Panasonic box off after a few hours, even if I disabled the new Auto Standby function.  This was very inconvenient as the Sky box is linked to a hard drive PVR called a Tivo for timed recordings.  Sky denied their software download and Auto Standby was at fault and tried to sell me a £65 engineer visit to replace the box with a refurb model.  However after a free visit to the Installer menu by myself (Services button and then 01 Select) and running the New Installation menu the problem with the box turning itself on its own has now gone away.  Still I don't suppose Sky installers are very busy at the moment so they were no doubt hoping that I would pay to keep them in work.

Unable to get some of my Sky Sports channels (with England playing West Indies - what a pain!) and same rather abrupt Scottish 'lady' says 'this service is unavailable' when you try 01506-831002.  Trying 01506-831007 got me a 'Sky Upgrades' line for films, etc and by staying with it and pressing 2 for 'other matters', I ended up on the Indian sub-continent explaining my Sky reception problem.  I was then passed back to Livingstone where my problem was dealt with promptly and courteously.  Ultimately resolved, but with my paying £30 odd quid every month for the last 10 years or so, it wouldn't be milking the cup of human kindness to provide a free customer services telephone facility, would it, surely? The mean bar-stewards!  

NGMsGhost wrote on Feb 26^th, 2009 at 4:01pm:



I thought that but am relieved it is not just me!!

01506 831002 did not work, a lady said this service was no longer available and disconnected. However:
[b][size=14]01506 421720 [/size][/b]worked like a dream; I didn't even have to wait!

OK. Using the 141 I called both the 0207 and the most recent 01506 numbers. One put me striaght through to an adviser. I said, "Sorry, wrong number!" as i did not need to talk to them right now. Then tried the 01506 number listed yesterday. Again using the 141 prefix and got straight through to IVR menu system. So RESULT!! For now. anyway!!

Now that BT are offering 0845 and 0870 numbers free as part of my calling plan, will Sky move to 0871 numbers which are not covered?

The sneaky peeps!!

OMG Been using this site for about 3 years and this is my FIRST post!!