anon wrote on Aug 5^th, 2006 at 8:24pm:


This one is still running well

Hi Bruce.
Welcome.
Try 1899 3p connection.  

I rang 08005875707 and got through in 20 seconds

here's an 0800 number for sky

0800 0510 317

this will provide access to all departments

press 3 and then  (options 1 & 2 are for broadband and hd)

3,2  customer services
3,1  downgrade
5,3  cancellations
1,1 or 2  technical
2,1 or 2 installations
4 sales or reinstates

there's more options, but those should cover most peoples needs...

enjoy!!

I used the 0800 587 5707 number just now (1st September 2006) and the phone was answered straight away from UK by the sound of the voice. Very polite, checked my account details then transferred me (less than 1 minute on hold) to someone who could sort out my problem (faulty TV connector). Hopefully the new part will arrive within five working days as promised!

Hi, When ringing Sky always ask for a department that has a call centre based in the UK. Generally these are sales departments. Otherwise, you generally get the run around and you can often receive duff information. The sales depts. are able to assist you with your request as much as the general customer services.

If you find yourself in a queue, try pressing *2 . Often this jumps you to the top of the queue.
If you call the  0870 2404040 number. Don't select any of the options. This will put you as a priority in the customer service queue.

If you are considering subscribing to Sky, always ask for a deal. Sky always have extra freebies to give away to ensure that they sign you up. At the moment, they will give you 6 months free movies and sports when signing up to any package. But you have to ask!

If you are a returning customer, always tell Sky that your Set Top Box is broken. They will send you a new box free of charge to ensure that they sign you up.

Finally, if you don't want to pay lot's of money, Get a Freeview Card, AKA "FTA Card". (Free to air). They are a one off fee of twenty pounds and you will receive all non-sky channels for 3 years. Sky customer services should advise you of this service and the telephone number to ring, but they don't. Ring 0870 8500033 for the freeview card.

Way OT ricj6400 and not very accurate so, for the Sky virgins, corrections:

A 'Freesat' (not Freeview - that the digital terrestrial alternative) card (FTV - Free To View) will decrypt THREE channels - Channel 4, five and Sky Three only.

All other 'non-Sky' channels are FTA (Free To Air) and do not need a card of any sort.